Bilingual SpanishEnglish Customer Service - Inbound Call Center - State Disbursement Unit - Work From Home
Bilingual SpanishEnglish Customer Service - Inbound Call Center - State Disbursement Unit - Work From Home
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Job Description
BILINGUAL CUSTOMER SERVICE REPRESENTATIVEWork From Home(Full Time)
SMI is one of the most highly regarded technology producers in the human services field. We develop stateoftheart solutions for complex human service operations. To maintain our prominence in this competitive industry SMI recruits individuals who are technical creative clientfocused and most importantly willing to go the Extra Mile. In our 54th year as a familyowned and operated business SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork dedication empowerment and a strong emphasis on worklife balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multistate operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career we hope that you will consider SMI.
Position Overview
Customer Service Representatives are responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements and other duties as assigned. This position receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements processes correspondence in accordance with Standard Operating Procedures and contract requirements. Customer Service Representatives document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements and are responsible for completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements.
Required Skills:
Knowledge of:
Customer service techniques including how to handle upset callers
Policies and procedures involved in SDU payment processing
Child support policies
SMI and state clients child support system
Modern office practices procedures and equipment
Ability to:
Interpret apply analyze and explain laws procedures and regulations pertaining to SDU payment processing procedures and programs
Maintain accurate and interrelated records
Respond promptly to customer needs
Identify and resolve errors
Work with integrity and ethically
Work independently with little direction
Meet schedules and timelines
Work confidentially with discretion
Communicate effective both orally and in writing
Apply interpersonal skills using tact patience and courtesy
Work varied schedules and overtime hours as necessary
Required Experience:
High school diploma or equivalent and at least one year prior experience in an area of service delivery customer service call center technology or other related field or an equivalent combination of education and work experience that provides the knowledge skills and abilities needed to perform the work
Fluent in English and Spanish: speak and read is a must!
Must be proficient in data entry skills including keyboard mouse and 10key pad and have experience and knowledge of software such as Microsoft Word Excel and other Windows products
Pay rate is $15.00/hr
- Work from home!
- Paid training!
- Set schedule: Monday Friday between 8:00am 6:00pm
- Gym Membership Reimbursements
- Career Growth Opportunities
- Exciting Fun and Supportive Virtual Work Environment
- Coworkers Who Feel Like Family
- While in the office:
- Own personal workstationno sharing headsets or desk space!!!
- Free onsite parking
- Free coffee
- Fun break room equipped with large screen TV and games
We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVetsSpouse #WelcomeVets
Employment Type
Full-Time
