Customer Service Representative - Denver Airport
Customer Service Representative - Denver Airport
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Enterprise Mobility operates the Enterprise RentACar National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for a Full Time Customer Service Representative (CSR). The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers primarily facetoface supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and handson experience to provide administrative support service customers and act as a rental backup in a large home city branch or airport location.
This position pays $22.00 / hour and is located at the Enterprise Rental Denver International Airport location at 23842 E. 78th Ave Denver CO 80249.
Various schedules available: Early morning midday and afternoon start times 40 hours a week 5 days on 2 days off)
*Schedule will be discussed during the interview process*
We offer:
- Career path available after 6 months of employment with performance (additional $1 / hour)
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- Tuition Reimbursement Opportunities
Responsibilities
- Take incoming calls reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
- Manage outgoing calls for callback management A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns checkins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions vehicle features and other services
- May sell optional protection products upgrades fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
- Perform miscellaneous and backup duties jobrelated duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- Must have a valid drivers license with no more than 2 moving violations and/or atfault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have at least 6 months customer service experience in a fastpaced environment
Must have worked 12 (twelve) months or more at most recent employer
Experience working late evenings and weekends preferred
Required Experience:
Unclear Seniority
Employment Type
Full-Time
