Relationship Manager-Payments-Vice President
Relationship Manager-Payments-Vice President
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Job Description
Join Chase Merchant Services JPMorgan Chase & Co.s global payment processing business and the worlds leading merchant acquirer. As a Relationship Manager youll have the opportunity to grow and retain a portfolio of client relationships support client needs and act as a Merchant Acquiring consultant. Your role will encompass account planning revenue generation contract negotiation project management and budgeting.
As a Relationship ManagerPaymentsVice President within Chase Merchant Services you will have the opportunity to grow and retain a portfolio of client relationships. You will support the needs of assigned client accounts and act as a Merchant Acquiring consultant. Your responsibilities will include account planning revenue generation contract negotiation project management and budgeting. This role provides a unique opportunity to work with a diverse portfolio of clients and to contribute to the worlds leading merchant acquirer.
Job Responsibilities:
- Manage a large portfolio of clients across team ofcollocated Relationship Managers
- Execute client needs via written and verbal communication and controlled process
- Work with internal departments to ensure a high level of support for the client including resolving software hardware contractual and policy problems
- Account and precall plan for a portfolio of an average of 300 clients in partnership with the banking coverage team
- Deepen bank coverage relationships through regular communication cadence
- Manage client data across systems; deliver regular status reporting to measure performance and results
- Diagnose client issues providing solutions and options and resolving with urgency
- Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
- Consult on merchant acquiring products aligning solutions to client needs
- Implement payment solutions with skill
- Identify opportunities for and improvements in systems and products
Required qualifications capabilities and skills:
- 7years of Payments Industry experience and/or product expertise
- Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
- Advanced virtual communication with proven track record of success working on a phonebased client management team environment and culture
- Proven crossfunctional partnership and resourcefulness to solve customer needs
- Strong written presentation contract negotiationorganizational and communication skills
- Proficient with MS Office Suite with a high emphasis in other business related database programs i.e. Salesforce
Preferred qualifications capabilities and skills:
- Knowledge of Merchant Acquiring industry and procedures specifically in customerobsessed relationship management
- Portfolio management experience with account planning and proactive tactics
- Strong analytical and research skills as it relates to problem solving and solutions delivery
- Budgeting and/or mathematical background to support pricing and contracts negotiation
- Comfortable in presenting to client decision makers and CLevel interactions
- Experienced in the process and skilled in the of a teambased coverage approach for a client
- Bachelors degree in business consulting marketing or other related field preferred
Required Experience:
Chief
Employment Type
Full-Time
