Manager Customer Service Cold Storage Experience Needed - Wilmington NC
Manager Customer Service Cold Storage Experience Needed - Wilmington NC
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Salary Not Disclosed
1 Vacancy
Job Description
As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family this is the place for you!
Performance Team handles endtoend warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving storing processing and dispatching cargo so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience connections and deep expertise across different sectors industries and transportation modes means we can be counted on for process excellence that will save time and money.
Summary: Manages all aspects of customer service and ensures that customers are retained satisfied and that their needs are fulfilled.
Essential Duties and Responsibilities include the following:
- Manage customer expectations (KPI service levels.
- Oversee office functions internal/external.
- Support operations.
- Understand job duties and serve as backup for other positions.
- Handle escalated customer service issues.
- Point of contact for customers.
- Support staff as needed.
- Responsible for designing and implementing improved processes or operational policies.
- Recommends changes to products or services to fulfill customer needs.
- Other duties may be assigned.
Supervisory Responsibilities:
This job has supervisory responsibilities.
Education and/or Experience:
- Cold Storage USDA Food Processing experience.
- Bachelors degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience.
- Familiar with a variety of the fields concepts practices and procedures.
Company Benefits:
- Medical
- Dental
- Vision
- 401k Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
Pay Range:
- $70000 $80000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
You must be authorized to work for any employer in the U.S.
Performance Team is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leaveveteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website apply for a position or perform a job please email us at
Required Experience:
Manager
Employment Type
Full-Time
