Account Manager Israel
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Job Description
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product marketing and company revenue metrics they are poised to make better decisions.
Over 9000 paid customers including companies like Netflix Pinterest Sweetgreen and Samsara use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Sales Team
Our Sales team manages the full sales cycle helping prospects and existing customers leverage Mixpanel to analyze measure and improve their customer experience. The team consists of two roles Account Executives who bring in new business and Account Managers responsible for nurturing existing customers.
About the Role
As an Account Manager you will partner closely with Mixpanels customers ultimately leading to longterm customer success and increased revenue under your management. Mixpanel Account Managers have a strong understanding of our products capabilities and are able to continuously uncover areas of value for our customers.
Mixpanel is the bestknown and respected Digital Analytics platform in Israel. Our fastgrowing and vibrant customer base comprises some of the most dynamic Israeli companies including Viber eToro Taboola Fiverr and Monday.
About Mixpanel in Israel
The Israeli market represents one of Mixpanels most exciting markets with a concentration of Tier 1 tech and startups and a high focus from VCs.
We have witnessed a high level of growth in the Israeli market since we put a team on the ground team in December 2021. For this reason we are looking to add another Sales representative to the territory. This Sales representative will work under the direction of our Country Lead in Israel and be part of a team of four on the ground in Tel Aviv.
Responsibilities
- Owns and maintains the relationship with director and executivelevel economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams
- Builds and maintains a longterm account plan and strategy focused on product adoption driving business value and discovering growth opportunities across a book of 3075 accounts with a value between $2M$3.5M
- Maintains accurate Salesforce records related to Renewal Upsell and Churn opportunities and delivers accurate weekly forecasts related to revenue targets
- Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact
- Host analytics workshops brainstorms and product trainings to ensure end users adopt and use Mixpanel
- Takes ownership of a customers account health and pulls all levers to increase health from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy.
- Keep customers informed of new product releases relevant betas and upcoming features
- Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanels Engineering and Product organizations
- Collaborate crossfunctionally with key partners such as Sales Engineering Professional Services Product Marketing and Legal.
- Intimately understands Mixpanels competitors and technology partners to consult customers on our place in the broader analytics market.
Were Looking For Someone Who Has
- Up to 2 years of related work experience and emerging knowledge in full cycle SaaS post sales customer management experience as an Account Manager or related crossfunctional role like Customer Success Manager.
- Experience managing a book of business in the $2M$3.5M range.
- Able to build and maintain credibility with a technical enduser in Engineering Product and Design functions by showcasing Product and Industry knowledge and expertise.
- Effective communicator and collaborator you have strong interpersonal skills and are an excellent team player.
- Adaptability you understand that change is constant and you embrace it.
- Agility and resilience you move quickly and encourage continued improvement.
- Strong work ethic desire to learn and a drive to excel.
- Curiosity for the product analytics space.
Bonus Points For
- Experience managing relationships with high growth tech companies.
- Experience with Mixpanel or other analytics tools.
- Experience in a technical customerfacing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).
#LIHybrid
Benefits and Perks
- Comprehensive Medical Vision and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: PreTax Benefits including 401(K) Wellness Benefit Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Be Open: When knowledge becomes open we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We cant win without each other
Why choose Mixpanel
Were a leader in analytics with over 9000 customers and $277M raised from prominent investors: like AndreessenHorowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering eventbased data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the everevolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Required Experience:
Manager
Employment Type
Full Time
