Claims and Services Officer Project
Claims and Services Officer Project
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Job Description
Job Description
Claims and Services Officer (Project) Duration Temporary fulltime
Three months with possibility of extension (Three positions available)
Classification AO3
Location
Northgate QLD
Your opportunity
We are seeking multiple Claims and Services Officers to join our team. This role involves comprehensive claims review management and processing and a strong focus on attention to detail.
You will operate on a rotating schedule between 8:00 am and 5:30 pm Monday to Friday based out of offices across North Brisbane.
After a threemonth training period hybrid work options will be available.
As a Claims and Services Officer you will play a pivotal role in the processing and review of claims within our Contract Cleaning and Community Services schemes. Familiarity with portable long service leave schemes is not required; we will provide thorough training to bring you up to speed. The key attributes we seek are a willingness to learn the ability to absorb information effectively and the capability to input details accurately.
QLeave QLeave is a statutory body established to administer a portable long service leave scheme for eligible workers in the building and construction contract cleaning and community service industries.
QLeaves General Manager reports to the Minister for State Development and Infrastructure Minister for Industrial Relations and Minister for Racing through a Board of Directors in respect of each of the portable long service leave schemes. QLeave is governed by three Acts and is responsible for over $1bn of funds under investment.
QLeave operates with Board governance who provide the financial skills necessary to ensure the longevity of the schemes and includes employer and employee representatives.
QLeave is committed to maintaining sound governance arrangements for accountability managing risk culture and compliance. This enables the agency to prepare and respond to future scheme demands.
Our Values
We are a values driven organisation; and seek people who will passionately uphold our values.
QLeave will respect protect and promote human rights in our decisionmaking and actions by building a culture that supports the Human Rights Act 2019.
Your contribution Using your understanding and experience in claims processing you will:
Provide precise and timely guidance to customers regarding portable long service leave claims Communicate effectively with internal and external stakeholders via telephone and email ensuring clarity and
professionalism in all interactions. Apply established policies and procedures to deliver informative consistent and highquality service to
customers. Meticulously process and review customer claims ensuring accuracy and adherence to regulatory guidelines. Maintain detailed file notes and records documenting all relevant information pertaining to claim processing and
customer interactions. Integrate data across multiple systems (Including CRMs and Record Keeping Systems) ensuring seamless
information management and compliance with internal protocols. Effectively manage escalations and complaints addressing issues promptly and professionally to ensure
satisfaction and resolution of cases/claims.
This position reports to the Principal Program Advisor and has no supervisory responsibilities.
What we are looking for QLeave appointments are based on identifying the eligible person best suited for the role and will be assessed by looking at what you have done previouslythe knowledge skills and experience you have built your potential for development and your personal qualities. For this role we will consider how well you:
Engage proactively with both internal and external stakeholders fostering clear and effective communication channels.
Utilise effective dispute resolution strategies to address issues and achieve outcomes. Provide exceptional service ensuring their needs are met with professionalism and empathy. Process and resolve claims ensuring accuracy of information and maintaining meticulous records. Build rapport and demonstrate empathy when communicating over the phone establishing trust and
understanding. Strive to meet KPIs and targets consistently delivering highquality results in line with organisational objectives. Embrace change as a positive force driving progress adapting quickly to new systems and evolving processes.
Collaborate effectively within a team environment driven by personal motivation to achieve both individual and collective goals.
Proactively identify and address issues applying strong problemsolving skills to resolve challenges efficiently.
Prior practical experience in a claims processing or client services role will be favourably regarded. Every employee is expected to role model leadership behaviours. The leadership competencies for Queensland success profile of Individual contributor (https://www.forgov.qld.au/leadershipcompetenciesqueensland) outlines the leadership capabilities for this position.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
