Capacity Specialist I
Capacity Specialist I
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Salary Not Disclosed
1 Vacancy
Job Description
Tucker Company Worldwide Inc.
Tucker Company Worldwide Inc. is a familyheld thirdgeneration corporation with a proud legacy of leadership celebrating its 60th anniversary in business. We believe in the importance of investing generously in our people business industry and local community. Tucker Company is the oldest privatelyheld freight brokerage in North America specializing in notoriously complicated freight like temperaturecontrolled oversized and highvalue highsecurity shipments. We help transportation professionals for some of the worlds top brands ensure the safe ontime delivery of their freight using carefully designed procedures cuttingedge technologies and awardwinning service. Whether the shipment is oversized delicate highvalue or hazardous were prepared to manage it with the utmost care. Tucker Company serves on the board of the Transportation Intermediaries Association (TIA) chair the Highway Transportation Committee of the National Industrial Transportation League (NITL) and serves on committees in a variety of trade associations important to our customers to understand both our industry and our customers industries. We take great pride in moving hightouch highsecurity freight in industries where reputation and track record are paramount.
Location: Hybrid(Haddonfield NJ Remote)Position Type: Fulltime
ROLE AND RESPONSIBILITIES:
- Support customer growth and satisfaction by utilizing highquality carrier capacity to cover loads and meet or exceed customer expectations.
- Demonstrates selfsufficiency in managing assigned workloadexercises discretion and uses independent judgment to achieve company growth goals.
- Begins to consistently drive decisionmaking and participates in problemsolving activities that result in achieving team and company goals with little reliance on team members and managers.
- Maximize individual department and company profitability by purchasing transportation at competitive market pricing while maintaining service levels.
- Collaborate with the Capacity Development team to develop capacity improve service and pricing for customer opportunities ensuring every customer always has the service and capacity needed to drive customer satisfaction and increase load count revenue and margin.
- In collaboration with Capacity Development begins to leverage and build operational relationships with carriers to ensure consistent capacity pricing and service to customers keeping Carrier Relationship Management tools accurate and up to date.
- Deliver excellent customer service by ensuring adherence to company customer and industry policies and best practices.
- To maximize customer and carrier satisfaction demonstrate proactive and effective communication to ensure internal and external customers and carriers are aware of changes and issues before or as they happen escalating to OEM where necessary.
- Collaborate with OEM Business Development and Customer Experience to secure new opportunities and win new customers for Tucker.
- Learn adopt and leverage new technologies to cover more loads more quickly and drive productivity.
- Leads by example to support team member assimilation in understanding Tuckers core values processes and procedures and foundational freight brokerage skills to maximize service continuity.
- Market Tuckers carrierfacing tools to carriers and gather feedback to keep Tucker positioned as a broker of choice for carriers.
- Share anecdotal evidence of market conditions with teammates to enable the team to win new or protect existing business.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- High school diploma or minimum 1 years of equivalent industry training or experience
- Strong communication skills
- Strong organizational skills
- Demonstrates a basic understanding of MicrosoftOffice
PREFERRED SKILLS
- Bachelors Degree
- Customer Service Experience a plus
- Certified Transportation Broker (CTB) certificate
- 1 years experience in freight brokerage 3PL transportation or supply chain industry
- Enthusiasm to negotiate service and pricing in a live environment
ADDITIONAL NOTES
- Position requires a demonstrated ability to resolve timesensitive situations multitask make recommendations to management effectively communicate verbally and in writing and navigate a highpaced working environment.
- This position is part of a compensated departmental oncall rotation where some scheduled afterhours and weekend support are required.
Equal Opportunity Employment:
Tucker Company is dedicated to promoting and supporting diversity within our workplace. We provide an environment that promotes respect integrity teamwork achievement and acceptance regardless of age disability education gender gender expression gender identity job level marital status military status national origin parental status pregnancy race religion sexual orientation socioeconomic status or other protected factors. Tucker Company is committed to equal employment opportunities and providing reasonable accommodations to applicants with physical and/or mental disabilities. Equal employment opportunity applies to all policies and procedures relating to recruitment hiring compensation benefits promotion termination and all other terms and conditions of employment. Employees are encouraged to discuss equal employment opportunityrelated questions and issues with People and Culture. The Company does not allow any form of retaliation against individuals who in good faith raise issues of equal employment opportunity.
Required Experience:
Junior IC
Employment Type
Full-Time
