Tech Support Specialist
Tech Support Specialist
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential.
The original camera recommerce company KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979 KEH has become the largest curated market for fieldtested expertgraded photo and video equipment in the industry.
At KEH Camera were passionate about making photography accessible and sustainable by buying and selling preowned camera gear. We are the goto resource for photographers offering highquality equipment at great prices while extending the life of gear for a global community of creatives.
Why Work at KEH Camera
- Be Part of a Photography Revolution: Join a company thats not just in the business of gear fueling creativity empowering photographers and shaping the future of photography. Your passion for the craft will find a home here!
- Collaborate with Visionaries: Work alongside a team of passionate dedicated individuals who live and breathe photography. At KEH innovation and growth arent just goals theyre part of our DNA. Your ideas and contributions will be valued from day one.
- Make a Real Impact: At KEH youre more than just an employee; youre a key player in an exciting everevolving industry. Your work here directly influences the photography community and helps shape the future of the gear marketplace.
- A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning training and career advancement opportunities. Whether youre a photography enthusiast or a tech expert well help you grow your skills and expertise.
Work Hard Play Hard:
Enjoy a fun fastpaced environment where your work is celebrated and where you can share your love for photography with likeminded individuals. Together we make the KEH experience unforgettablefor both our team and our customers.
WeareseekinganexperiencedTechSupportSpecialisttojoinourdynamicITteam.Theidealcandidatewillhaveatleast35yearsofhandsonexperienceprovidingITsupportincludingtroubleshootinghardwareandsoftwareissuesandcreatingnewlaptopsetupswithbothMacandWindows.ThisisanonsitepositionandcandidatesmustbeavailableduringstandarratinghoursMondayFriday.TheTechSupportSpecialistwillplayakeyroleinensuringsmoothdaytodayoperationsofouremployeesbyprovidingtechnicalsupportresolvinghardware/softwareissuesandensuringequipmentiscorrectlyconfiguredandfunctioning.ThisissolelyaHelpdeskSupportrole.
What You Will Do:
- Provide firstline support to employees for hardware and software issues including troubleshooting and resolving technical issues related to desktop systems laptops and printers.
- Set up and configure new desk laptops and workstations ensuring all necessary software is installed and systems are fully operational before handing over to employees.
- Install configure and troubleshoot printers (network and local) ensuring all devices are integrated properly with the companys network.
- Respond promptly to help desk tickets emails or phone calls providing clear and efficient resolutions to technical problems.
- Provide ongoing technical support for software hardware and networkrelated issues escalating unresolved issues to senior technical staff as needed.
- Assist with the onboarding of new employees by setting up laptops and software accounts and configuring hardware such as monitors keyboards and docking stations.
- Train users on basic troubleshooting techniques and efficient use of office equipment such as printers and communication tools.
- Document technical procedures and frequently asked questions for internal knowledge bases and employee reference.
- Maintain and track inventory of equipment ensuring devices are logged serviced and disposed of in compliance with company policies.
- Ensure timely resolution of tickets with a strong focus on customer service tracking issues and followup.
- Collaborate with the IT team to manage network configurations software deployments and system updates for all users.
- Stay updated with the latest industry trends and best practices for desktop support printer configuration and tech troubleshooting.
Skills Needed to be Successful:
- Minimum 5 years of experience in IT Help Desk or Technical Support.
- Indepth knowledge of Windows OS Mac OS and standard office productivity software (MS Office Outlook etc..
- Proficient in setting up and troubleshooting printers (both local and networked).
- Experience with laptop setup including OS installation software configuration and peripheral connectivity (mouse keyboard monitors docking stations).
- Strong understanding of basic networking concepts and troubleshooting (WiFi VPN IP settings etc..
- Ability to troubleshoot hardware and software issues efficiently and effectively in a fastpaced environment.
- Excellent communication and interpersonal skills with the ability to explain complex technical issues to nontechnical users.
- A customer serviceoriented mindset with a passion for helping others.
- Ability to manage multiple tasks and priorities while maintaining a high level of organization.
- A degree in Computer Science Information Technology or a related field is a plus but not required.
- Relevant certifications such as CompTIA A Microsoft Certified IT Professional (MCITP) or equivalent are highly desirable.
Language Skills:
- Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger; handle or feel objects tools or controls and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. The noise level in the work environment is usually moderate.
Why Join Us
- Be part of a supportive and collaborative team.
- A workplace where your contributions make a real difference.
- Work with a leading name in sustainable photography gear.
- Make an impact by helping photographers find and sell equipment they love.
- Opportunity for growth within KEHs expanding operations.
Benefits:
- Comprehensive medical dental and vision plans
- HAS and FSA Accounts
- Short and Long term disability
- Company provided life insurance
- 401(k) and company match
- Paid vacation sick days and holiday
- Options for Pet Insurance and Legal Services
- Discounts of camera gear
Equal Opportunity Employer:
KEH Camera is an Equal Opportunity Employer that does not discriminate on the basis of any status protected under federal state or local law. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law based on race color religion sex age sexual orientation gender identity and/or expression national origin veteran status or disability in relation to our recruiting hiring and promoting practices.
The statements contained in this position description are not necessarily allinclusive; additional duties and responsibilities may be assigned and requirements may vary from time to time.
Professional business references and a background screening will be required for all final applicants selected for a position.
If you need assistance or an accommodation due to a disability you may contact .
Note: The statements contained in this position description are not necessarily allinclusive; additional duties and responsibilities may be assigned and requirements may vary from time to time.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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