Customer Success Manager
Customer Success Manager
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Job Alert
You will be updated with latest job alerts via email
$ 60000 - 87000
1 Vacancy
Job Description
*** This is where your organization can create a consistent intro to all of your jobs creating consistency in voice and messaging across all job posts
*** Cest ici que votre organisation peut crer une introduction cohrente tous vos emplois en crant une cohrence dans la voix et la messagerie dans tous les postes.
About the position
We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role on the right team at the right time. Thats where Example Corp comes in from recruiting to onboarding we make software to help every company be great at hiring.
Were looking for aCustomer Success Managerto join our team!
Hiring well means engaging all parts of the business and leading organizational change. With this in mind our Customer Success Managers guide our customers to drive the success of their organizations by transforming the way they hire. Customer Success at Greenhouse isnt just about relationship management its also about digging into each customers goals to help them discover how to best use Example Corp to drive and improve their hiring strategy.
Who will love this job
- A proud advocate you will be the voice of our customers while remaining compassionate responsive inventive and effective
- A teacheryou will help customers learn and navigate the product and inspire confidence on the way to hiring enlightenment
- A helper you can easily smooth bumpy roads and have a knack for winning hearts and minds
- A trusted subject matter specialist you will learn the insandouts of our product and are creative and inventive in finding solutions for our customers
- An excellent teammateyou are not only focused on detail but can see the big picture and provide ideas to elevate the team and our processes
What youll do
- Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
- Demonstrate knowledge of products services and methodologies to enthusiastically provide support and mentorship
- Serve as a trusted advisor advocating internally for customer needs and feature requests to Greenhouses internal Support Product Engineering and Sales teams
- Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals
- Team up with our Implementation Strategists through customer onboarding (configuration data migration etc. to ensure the successful launch of new Greenhouse customers
- Collaborate with highprofile and fastgrowing companies to revolutionize their hiring processes
You should have
- Experience with handson account management or customer success management in the tech industry
- Ability to handle conflicting priorities
- Strong written and verbal communication skills
- Your own rare talents! If you dont meet 100 of the qualifications above tell us in your cover letter why youd be a phenomenal fit for this role
Applicants must be currently authorized to work in the United States on a fulltime basis.
If you are based in California we encourage you to read this important information for California residents linkedhere.
The ranges added below are for Coloradobased hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $60000 $87000.
Who we are
At Greenhouse we celebrate having a diverse group of hardworking employees and it hasnt gone unnoticed. In 2019 we were ranked #4 in Fortunes Best Workplaces in New York and #5 in their Best Company Culture. Weve also been recognized as a Best Company for Diversity by Comparably and have been named to Inc. Magazines Best Workplaces list. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employees journey. From day one of our interview process to executive Ask Me Anything sessions we consistently cultivate an inclusive environment.
For all our employees we offer a full slate of benefits from competitive salaries stock options medical dental and vision coverage disability coverage employer paid life insurance mental health resources financial wellness benefits and a fully paid parental leave program. For USbased employees we offer flexible vacation commuter benefits and a 401(k) plan and for Dublinbased employees we offer 25 days vacation and a pension plan.
Our success in making companies great at hiring depends on our ability to create a diverse equitable and inclusive environment. To that end were committed to attracting developing retaining and promoting a diverse workforce and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work were increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse where were building a team to face the worlds increasingly complex and diverse hiring needs.
Want to learn more about our interviewing process Check out ourinterviewing at Greenhouse page.
**Due to COVID19 all Greenhouse employees are working remotely until further notice.**
*** Similar to the introduction that can precede all job descriptions an outro can also be formatted for consistency on all posts
*** Semblable lintroduction qui peut prcder toutes les descriptions de poste une outro peut galement tre formate pour la cohrence sur tous les messages
Required Experience:
Manager
Employment Type
Full Time
