Manager Delivery Solutions Architects - SEMEA
Manager Delivery Solutions Architects - SEMEA
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Job Description
(FEQ126R245
As a DSA Manager your role is to build and lead a team of Delivery Solution Architects (DSAs). You work in close collaboration with the Sales PreSales Professional Services and Partners teams in the Southern Europe Israel MiddleEast and Africa (SEMEA) region to shape the postsales delivery strategy for our major customers and will report to the SEMEA SSA & DSA leader.
DSAs are collaborating with sales and engineering teams to drive our customers adoption and growth. They are guiding complex customers to maximize platform value and ROI. This hybrid role combines commercial skills to foster customer relationships and drive growth with technical expertise across all Databricks products. They are engaged at all organizational levels to drive the adoption.
Your role will have 3 main pillars:
- People: Hire coach and support a diverse team able to ensure our customers success in their roadmap delivery
- Business: You will contribute to the growth of the region and to the investment/coinvestment positioning of your teams with our customers
- Leadership: You will be the technical sponsor and thought leader for a number of selected customers.
You and your team will contribute to the creation of assets to build the Delivery Solution Architect practice to and improve effectiveness and consistency in working with customers.
The impact you will have:
- Manage a diverse team of Delivery Solution Architects to achieve customer company and team goals (usage growth career growth and hiring)
- Assign accounts and distribute work across individuals for optimal customer coverage and team balance
- Inspire the team to be customerobsessed by understanding customer goals their use cases and Databricks technology
- Partner with Sales pre Sales and professional services teams to accelerate growth of customers
- Work with teams to reduce customer risk and help your team with escalations.
- Lead team activities to monitor customer progress and forecast growth
- Provide input to grow and improve internal processes and customer success service offerings
- Promote crossfunctional programs plans documentation
What we look for:
- 7 years of experience in a customerfacing role
- Experience leading a team of pre or postsale consultants/solution architects technical account managers or customer success engineers.
- Experience in putting workloads or data products into production and running them e.g. in a delivery architect project manager DevOps or service/product owner role.
- Conversant with business issues our customers face today and likely big data use cases in different industries
- Fluent in French and English. Additional language skills in the region will be advantageous.
Note: Location for the role is in Paris (i.e. within commutable distance for hybrid schedule).
#LIhybrid
Required Experience:
Manager
Employment Type
Full Time
