VSP - Technical Support Analyst 4 Jobs in Talencia in Chesterfield, NH - USA

VSP - Technical Support Analyst 4

Talencia

Posted on : 15-03-2025

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1 Vacancy

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Job Location

Chesterfield, NH - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 15-03-2025

Job Description

VITA Services support analyst
Max############

Virginia State Police is seeking a support analyst to assist agency personnel in their interaction with the Virginia Information Technology Agency (VITA). The successful candidate will:

1. Assist agency personnel in problem resolution by ensuring that VITA support tickets are routed correctly and resolved in a timely manner.
2. Assist with researching and communicating technical information between the agency personnel and the VITA resources working the problem tickets.
3. Assist with escalating highly impactful tickets with the VITA help desk.

Typically tickets will be related to issues with:
1. User identity management
2. End user devices such as PCs or printers
3. Network issues at agency locations

The successful candidate should be eligible for hire by the agency. Power BI skills are a plus. Required/Desired Skills Skill Required /Desired Amount of Experience Help desk experience in an IT environment Required 5 Years A good general knowledge of IT concepts (e.g. networking PCs etc. Required 5 Years Familiarity with common office applications (e.g. MS Office suite) Required 5 Years Excellent communication skills Required 5 Years Power BI skills are a plus Highly desired 5 Years Questions No. Question Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment Question2 Please list candidates email address. Question3 In What City and State is your candidate currently located Question4 If selected the role requires the candidate to work on site 5 days per week. Does your candidate agree to this arrangement Question5 If Selected this role requires the candidate to interview in person. Does your candidate agree to this arrangement

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Talencia

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VSP - Technical Support Analyst 4

Talencia

Job Description

Employment Type

Company Industry

Key Skills

About Company

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