Telechat - Work From Home
Telechat - Work From Home
Posted on :
15-03-2025
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
15-03-2025
Job Description
We are seeking a dynamic and motivated individual to join our team as a Telechat specialist. In this role you will be responsible for facilitating live chat support through various communication channels providing immediate assistance to customers and addressing their inquiries in a professional and efficient manner. Our ideal candidate possesses a strong ability to communicate clearly and empathetically ensuring that each interaction is positive and helpful. You will be the first point of contact for our users creating a positive experience that reflects our commitment to customer satisfaction. This position is crucial as it helps drive customer engagement and loyalty. You will need to be adaptable as our telechat environment requires handling a broad range of topics and concerns. Moreover you will collaborate closely with other departments to ensure accurate and timely information is provided. Your ability to multitask and remain calm under pressure will be essential as you will manage multiple chats simultaneously while maintaining a high level of service. Join us and become a key player in delivering exceptional customer support through our innovative telechat platform where your contributions will directly impact our overall success.ResponsibilitiesProvide timely and accurate responses to customer inquiries via telechat.Monitor and manage multiple chat sessions simultaneously.Ensure a positive customer experience through effective and professional communication.Collaborate with internal teams to resolve customer issues promptly.Document customer interactions and feedback in the CRM system.Train new team members on telechat protocols and best practices.Analyze chat data and customer feedback to improve service delivery and identify trends.RequirementsExcellent written communication skills with a focus on clarity and professionalism.Proven experience in customer service or a related field.Ability to multitask and manage time effectively in a fastpaced environment.Strong problemsolving skills with attention to detail.Familiarity with chat support tools and CRM software.A positive attitude and a passion for helping others.Ability to work independently as well as part of a team.PAYRATE: $19.29 $30.50 Hourly
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Employment Type
Full Time
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