Asset Management process design and implementation support 1

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

A university degree in computer science or a related scientific or engineering discipline. The lack of a university degree may be compensated by the demonstration of particular abilities or experience of interest to the Agency

Extensive relevant and recent experience (at least 10 years) all

IT Service Management experience in a military service provider environment

Knowledge of applying ITIL or corresponding service management industry framework

Prior experience of working in an international environment comprising both military and civilian elements

Experience working within process/system transformation initiatives in the areas of (IT) Asset Management Finance and Procurement

Experience in delivering and driving transversal change programs finance procurement or Asset Management world coordinating and prioritizing issues / improvements driving complex changes throughout the full Asset lifecycle using a pragmatic/agile approach

Experience with setting up projects and work streams documenting and analysing issues preparing cross functional workshops following through of those projects and work streams with a history of achieving results

Experience with design and implementation of new or improved processes procedures or organizations using a pragmatic approach while securing buyin and support from key stakeholders

Prior experience working at NATO Communication and Information Agency. Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of asset management lifecycle processes and best practices

Knowledge in the area of stock management procuretopay process obsolescence management asset disposal asset impairment barcode scanning solutions software assets cryptographic assets and assets under constructions

Prior experience with Oracle ERP (EBS) and Business Intelligence

Project Management Prince 2

Experience in defining and maintaining Enterprise Architectures

ITIL Process development

Microsoft SharePoint

Prior experience working with external contractors for delivery of services and following budget

Prior experience with Atlassian Jira

Proven experience in customer focused roles and customers relationship management

Able to operate autonomously under time pressure and able to multitask continuously

Ability to independently produce project documentation in English including comprehensive Price Proposals and Statements of Work Memoranda of Decision etc.

Ability to interact and coordinate with internal and external stakeholders (including customers) as per the principles and best practices for stakeholder management

Knowledge of NATO responsibilities and organization including ACO ACT

Technical management and leadership experience

Knowledge of NATO s secondary language (French)

Project Guidance and Coordination

Produce detailed Asset Management Process Design Document including

o process maps

o workflows

o KPIs

linked to the contractors progress on the overarching outsourced process design project

Produce a detailed design for the Enterprise SMC Access Management toolset. Coordinate the implementation of updated layer 4 processes into Asset Management System when provided by the contractor of the overarching outsourced process design project

Execute the migration plan and completed data migration as designed by overarching outsourced process design project

Review the user training materials and Admin training materials as provided by overarching outsourced process design project

Produce a detailed design for the Change Management toolset

Provide Postimplementation Support

Coordinate the process change management

Implementation

Clarify document review prioritise and coordinate the Asset Management Improvements/Issues List

Plan drive and lead/support multiple Process improvement work streams and activities within the Asset Management branch and proactively monitor progress resolve roadblocks and initiate appropriate corrective action

Plan organise and (co)facilitate workshops with key stakeholders across the Agency to establish detailed process understanding and requirements for improvement

Organise and lead the necessary business scoping and design activities to arrive at pragmatic solutions that enable the implemented successfully in the Agency s ERP context

Ensure business and other Agency stakeholders are aware of the implications of planned changes and that they are sufficiently well informed to prepare their business areas revising procedures and staff guidelines as necessary

Initiate extra activities and other management interventions wherever gaps in the processes are identified or issues arise

Monitor the issues / improvements and reporting on the progress of the different work streams at regular intervals to the branch/project

Assign tasks to team members to ensure work stream objectives are completed

Able to cover the above in the domain of the list of areas / improvements to be coordinated prioritized and tackled at the level 4

o Local Stock management

o Asset Writeoff / Disposal process

o ProcuretoPay Process

o Spare Parts / Consumables / Urgent Needs

o Asset Management Principles

o Roles & Responsibilities

o Communication & Alignment

Handover Sprints

Handover to Purchaser team all developed designs installation configuration files and their related documentation of the completed Tasks related to the implementation of Enterprise SMC toolsets

Handover to Purchaser team all documentation developed designs installation configuration files and their related documentation of the completed Tasks related to the integration of Federated Mission Network