Executive - Customer Service English Vietnamese Language Support
Executive - Customer Service English Vietnamese Language Support
Posted on :
15-03-2025
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
15-03-2025
Job Description
The Responsibilities of the Role:
- Represent the client professionally in all communications with customers whether through phone email chat walkins or social media ensuring clarity professionalism and a positive experience.
- Provide timely responses to customer comments complaints and inquiries ensuring issues are addressed and resolved effectively within set KPIs.
- Collaborate with other teams to investigate and resolve customer complaints providing solutions that meet or exceed customer expectations.
- Handle machine returns and refunds in accordance with established procedures and guidelines ensuring fairness and compliance with business standards.
- Manage social media messages comments and cases (e.g. DOA SG OBF) to enhance the companys online presence and reputation.
- Ensure customer claims and complaints are handled fairly and resolved within agreed timelines.
- Analyze and measure the effectiveness of existing processes and callhandling procedures recommending improvements to increase productivity and customer satisfaction.
- Provide necessary reports to the management team within agreed timelines helping to track performance and support strategic decisionmaking.
- Lead or contribute to ad hoc customer experience (CX)related projects as assigned by management driving initiatives that improve the overall customer experience.
The Requirements of the Role:
- Degree Diploma or an equivalent professional qualification.
- Excellent command of spoken and written English & Vietnamese language.
- A high degree of integrity and professionalism with leadership traits
- Dynamic highly motivated and result oriented team player with good interpersonal skills.
- Ability to work in a challenging environment with good initiative and able to work independently.
- Working hours 24/7 rotational shift)
- Work Location: Level 3 Towers A & B Uptown 5 5 Jalan SS21/39 Damansara Uptown 47400 Petaling Jaya Selangor.
The Package:
- Attractive Basic Salary
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Employment Type
Full Time
Company Industry
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