drjobs Executive - Customer Service English Vietnamese Language Support

Executive - Customer Service English Vietnamese Language Support

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Job Location drjobs

Kuala Lumpur - Malaysia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

The Responsibilities of the Role:

  • Represent the client professionally in all communications with customers whether through phone email chat walkins or social media ensuring clarity professionalism and a positive experience.
  • Provide timely responses to customer comments complaints and inquiries ensuring issues are addressed and resolved effectively within set KPIs.
  • Collaborate with other teams to investigate and resolve customer complaints providing solutions that meet or exceed customer expectations.
  • Handle machine returns and refunds in accordance with established procedures and guidelines ensuring fairness and compliance with business standards.
  • Manage social media messages comments and cases (e.g. DOA SG OBF) to enhance the companys online presence and reputation.
  • Ensure customer claims and complaints are handled fairly and resolved within agreed timelines.
  • Analyze and measure the effectiveness of existing processes and callhandling procedures recommending improvements to increase productivity and customer satisfaction.
  • Provide necessary reports to the management team within agreed timelines helping to track performance and support strategic decisionmaking.
  • Lead or contribute to ad hoc customer experience (CX)related projects as assigned by management driving initiatives that improve the overall customer experience.

The Requirements of the Role:

  • Degree Diploma or an equivalent professional qualification.
  • Excellent command of spoken and written English & Vietnamese language.
  • A high degree of integrity and professionalism with leadership traits
  • Dynamic highly motivated and result oriented team player with good interpersonal skills.
  • Ability to work in a challenging environment with good initiative and able to work independently.
  • Working hours 24/7 rotational shift)
  • Work Location: Level 3 Towers A & B Uptown 5 5 Jalan SS21/39 Damansara Uptown 47400 Petaling Jaya Selangor.

The Package:

  • Attractive Basic Salary
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.

Employment Type

Full Time

About Company

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