Fulfillment Manager
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Job Description
dopay is redefining payroll by providing digital payment solutions that bring cashbased workers into the financial system. As we continue to grow ourLogistics teamplays a crucial role in ensuring smooth and efficient distribution of our prepaid dopay cards and related materials to businesses and employees across Egypt.
What Youll Do:
Lead the entire order fulfillment process from order entry and administration to efficient shipping and delivery.
Implement scalable business processes and customer service standards to optimize order processing and achieve industryleading fulfillment times.
Spearhead the launch and expansion of dopay fulfillment points and stores across Egypt developing and executing successful growth strategies.
Leverage order tracking and CRM systems to manage orders effectively maintain accurate customer data and monitor key performance indicators (KPIs) to identify areas for improvement.
Establish and manage performance objectives for the fulfillment team fostering a culture of continuous improvement and exceeding customer expectations through timely accuracy and quality service.
Champion process improvement initiatives utilizing Lean tools and collaborating with the technology team to identify and implement operational enhancements.
Partner with the Senior Leadership team to define and enforce quality control standards ensuring all issues are promptly escalated and resolved with clear communication and recommended solutions.
Facilitate effective troubleshooting by collaborating with stakeholders across departments to identify and resolve workflow issues.
Serve as the primary source of information and support for the fulfillment team effectively communicating policies and procedures and fostering a positive and collaborative work environment.
Oversee the achievement of departmental milestones and objectives fostering a culture of accountability and adhering to the approved budget.
Maintain a keen focus on departmental budget optimization implementing costreduction strategies to ensure efficient resource allocation and maximize profitability.
Requirements
Key Qualifications:
- Bachelors degree in Business or Logistic and Supply Chain Management.
- Proven 3 to 5 years of experience in fulfillment operations supply chain management or logistics.
- Strong leadership skills with the ability to motivate and inspire teams.
- Excellent organizational and problemsolving abilities.
- Proficient in order management and CRM systems.
- Knowledge of process improvement techniques and methodologies.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
Benefits
Why Join dopay
Growth Potential: Be part of this critical team and grow with us as we expand. As the team evolves so will your role.
Training and Development: Well provide you with the tools training and support you need to succeed and develop your career.
FastPaced MissionDriven Environment: dopay is a fintech company making a real difference by promoting financial inclusion. Be part of a team thats committed to helping workers gain financial access through digital solutions.
Collaborative Culture: Youll work with a supportive and dynamic team thats passionate about our mission.
Great benefits including a competitive salary incentives medical insurance and educational allowances.
Required Experience:
Manager
Employment Type
Full-Time
