IT Helpdesk Technician Intern
IT Helpdesk Technician Intern
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 39520 - 39520
1 Vacancy
Job Description
CAREER DESCRIPTION
Undergraduate IT Helpdesk Technician Intern (Paid Internship)
This internship recruitment will remain posted on a continuous basis until the agencys needs are met. Students are encouraged to apply immediately.
Applications are currently being accepted for Summer 2025 placement. Students who apply will be placed on a waiting list and may be contacted for an interview by the department at a future date.
DESCRIPTION
The Orange County Employees Retirement System (OCERS) invites you to join our growing TEAM! We are now accepting online applications to fill the newly added position of IT Helpdesk Technician Intern.
WHO WE ARE
Established in 1945 the Orange County Employees Retirement System (OCERS) provides retirement death disability and costofliving benefits to retirees of the County of Orange and certain County districts. Serving approximately 55000 members OCERS is governed by a tenmember Board of Retirement that is responsible for managing a $24 billion dollar fund. For more information about OCERS please clickhere.
Mission
OCERS mission is to provide secure retirement and disability benefits with the highest standards of excellence.
Vision
OCERS vision is to be a trusted partner providing premier pension administration distinguished by consistent quality member experiences and prudent financial stewardship.
Values- Open and Transparent
- Commitment to Superior Service
- Engaged and Dedicated Workforce
- Reliable and Accurate
- Secure and Sustainable
THE OPPORTUNITY
Are you looking for a challenging and rewarding internship in the everevolving world of Information Technology Do you have a passion for gaining handson experience with industryleading technologies If your answer is yes then OCERS has the perfect opportunity for you!
Under general direction the IT Helpdesk Technician Intern will work cohesively with all departments in providing OCERS team members and management with highquality and effective technology solutions and support. This role contributes to the exceptional and efficient administration of the system by addressing a wide range of helpdesk inquiries and issues. You will gain invaluable experience with industryleading technology solutions and help ensure the smooth operation of our IT environment. The IT Helpdesk Technician Intern will report directly to the IT Operations Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include but are not limited to the following:
- Respond to helpdesk inquiries and provide timely technical assistance to OCERS team members.
- Troubleshoot and resolve hardware software and network issues.
- Assist with the setup and configuration of computer systems and peripherals.
- Assist with routine maintenance tasks such as software updates backups and hardware repairs.
- Monitor system performance and report any issues to senior IT staff.
- Report any security incidents or vulnerabilities to the appropriate personnel.
- Participate in team meetings and contribute to the overall success of the IT department.
- Maintain accurate records of helpdesk requests and resolutions.
- Prepare and update technical documentation and user guides.
MINIMUM QUALIFICATIONS
The minimum qualifications required for entry into this classification are as follows:
Education and/or Experience
- Must be enrolled in an accredited college or university from an associate or bachelors degree program with major coursework in Computer Science Information Systems or a closely related field that has provided a sound conceptual understanding of information technology networking and client/server architecture.
- The candidate must have an expected graduation date in Winter 2025 or later.
- Good communication teamwork and problemsolving skills.
- Availability to work at least 20 hours per week for 3 months.
- GPA of 3.0 or higher.
- Attach a copy of your most recent transcript (unofficial copy acceptable).
KNOWLEDGE/SKILLS/ABILITIES
- Basic understanding of computer hardware and software.
- Familiarity with operating systems such as Windows 11 and Windows Server.
- Knowledge of basic networking concepts and troubleshooting.
- Strong verbal and written communication skills.
- Ability to explain technical concepts to nontechnical users in a clear and concise manner.
- Active listening skills to understand user issues and provide effective solutions.
HIGHLY DESIRABLE QUALIFICATIONS
- Experience in developing automation scripts with PowerShell.
- Experience in analyzing business processes and identifying opportunities for improvement.
- Researching and learning new technologies and best practices.
- Experience with Azure Cloud
SPECIAL NOTES LICENSES OR REQUIREMENTS
- A valid California C drivers license or the ability to arrange necessary and timely transportation for field travel.
- May be required to use a personal vehicle.
- A complete background investigation is required; a felony or misdemeanor conviction may be a disqualifying factor for employment.
BENEFITS AVAILABLE TO INTERNS
Although this is a paid internship that does not lead to paid employmentor include employee benefits students are offered an excellent opportunity to:- Build resumes and explore career options.
- Apply academic skills and knowledge to the workplace.
- Fulfill college/university internship requirements.
- Network in their fields of interest with professionals who are dedicated to making a positive difference.
- Intern with one of the premier employers in the region.
ADDITIONAL INFORMATION
HOW TO APPLY
Applicants must attach a cover letter resume and unofficial transcripts to their application. The cover letter is an opportunity for students to describe career and academic goals to elaborate upon personal and academic accomplishments and to identify what type of internship experience they are seeking. Learn more about what to include in a cover letterHERE.
Applications that do not include a cover letter resume and unofficial transcripts will not be considered. You may apply online at the OCERS website: https://www.ocers/careersocers.For specific information pertaining to this recruitment please contact John Nguyen ator email.
Do not submit a resume to this email address as they will not be considered in lieu of the required application process.EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs site. Please check your email folders including spam/junk folders and/or accept emails ending with governmentjobs and ocers. If your email address should change please update your profile atwww.governmentjobs.
FREQUENTLY ASKED QUESTIONS
Clickherefor additional Frequently Asked Questions.
EEO INFORMATION
OCERS as an Equal Employment Opportunity employer encourages applicants from diverse backgrounds to apply.
Required Experience:
IC
Employment Type
Intern
