Claims Apprentice
Claims Apprentice
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Job Description
We are currently recruiting a Claims Apprentice to strengthen our awesome Credit Management & Claims team based in Bristol.
We are looking for an individual who demonstrates great attention to detail and has a background of fastpaced process administrationbased roles.
To administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not.
Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
The Claims Apprentice will work alongside their wider team whilst completing a Level 3 Business Administration apprenticeship.
Key Tasks/Areas of responsibility:
To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
Manage inbound calls and emails relating to all of the above areas ensuring our customers expectations are always appropriately met
Ensure all tasks are completed within agreed timescales ensuring all defined quality standards are met.
Complete adhoc tasks in relation to the above when appropriate
Qualifications :
Apprenticeship Qualification:
Completion of a Level 3 Business Admin qualification.
Minimum Qualifications and Experience:
Candidates must have achieved GCSE/Level 2 in Maths and English or be willing to complete this during the apprenticeship.
Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams.
Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.
Additional Information :
What were looking for;
Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)
Independently motivated with the ability to take on tasks and duties without immediate direction
Excellent communication skills and the ability to communicate effectively at all levels
High attention to detail to produce accurate and quality work
An individual who has the ability to welcome and adapt to change within a forward thinking business.
Demonstrate the core DPD DNA values of Passion Respect Honesty Flexibility Hard Work and Accountability
Special Conditions:
Rates of Pay: Apprentices at DPD are paid above the national standard apprenticeship pay
Study leave
Opportunity to work in a clean health and safety conscious environment
Funded Training to develop your skills
The opportunity to progress your career within the business
Further training to develop wider skills
Access to MyBenefits and DPD rewards programme
Key Measures of Performance:
Compliance to training and qualification schedule
Productivity
Attendance record
Training reports
Assigned mentor report
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
