Service Planner
Service Planner
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Salary Not Disclosed
1 Vacancy
Job Description
Principle Duties and Responsibilities:
- Plan PM work monthly ensuring efficient scheduling and resource allocation.
- Plan approved quotes weekly ensuring completion within one week after materials are ready and coordinate with technicians and customers.
- Contact customers to plan the PM visit providing clear scheduling details and expectations.
- Contact customers to plan the approved work confirming timelines and addressing any concerns.
- Follow up on part orders update systems accordingly and advise customers on status and estimated completion dates.
- Ensure timely and professional communication with customers maintaining a high standard of service.
- Optimize scheduling to reduce technician travel time and maximize efficiency.
- Maintain accurate records in FSM ERP and CRM systems to ensure seamless workflow and reporting.
- Work with callintake daily to address and resolve broken links.
- Track and report total jobs needed for completion for Local account & key accounts customer.
- Release monthly PM schedules for Local account ensuring completion within the same month as planned and forecast completion dates.
- Monitor and manage SOs pending for parts referencing OneNote for updates.
- Update portals daily for ETA or schedule changes.
- Effectively manage ETA report to ensure accurate and timely updates.
- Manage work orders according to Service Level Agreement (SLA).
- Prepare and provide biweekly reports on the service backlog and progress to the manager.
- Perform any additional tasks requested by the manager.
Knowledge Skills and Abilities Required:
- Strong editing/writing abilities for clear and professional communication.
- Ability to prioritize tasks independently and manage multiple deadlines.
- Good judgment and problemsolving skills for scheduling conflicts and customer concerns.
- Strong communication skills both written and verbal to effectively engage with customers and internal teams.
- Ability to take direction well and adapt to changing priorities.
- Ability to work well within a group fostering teamwork and collaboration.
Computer Skills Required:
- Proficient with computers data entry and keyboard shortcuts to enhance productivity.
- Strong knowledge of Microsoft 365 family of apps including Outlook Excel and Teams.
- Understanding of ERP FSM and CRM systems with the ability to navigate and update data efficiently.
- Experience with scheduling and dispatching tools is an asset.
Education:
- College degree preferred.
Key Performance Indicators:
- Efficiency in scheduling PM and quoted work to meet deadlines.
- High customer satisfaction through proactive communication and timely updates.
- Reduction in technician travel time through optimized scheduling.
- Accuracy and completeness of records in FSM ERP and CRM systems.
Additional Information:
- Requires extended periods of sitting reading and typing.
- This job description is not intended to be an allinclusive list of duties and responsibilities. Rather it is intended only to describe the general nature of the job. Employees may be expected to perform other related duties as required to meet the ongoing needs of the organization.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
IC
Employment Type
Full Time
