Customer Fulfillment Solution Specialist
Customer Fulfillment Solution Specialist
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Job Description
As Customer Fulfillment Solution for Veolia Water Technologies & Solutions we work on tasks that directly impact our customers. We provide wing to wing services to our Sales & Service teams that in turn enable them to retain and serve customers faster and with superior quality.
The role is to support the order management and invoicing process utilizing the SAP system and coordinating with the various functions on solving customer enquiries.
This key role will see you liaise with all functional areas including Customers sales commercial operations supply chain logistics finance. You will also support customer delivery enquiries and provide follow up as required. Key internal contacts will be with the Commercial Account Managers FSRs Supply Chain Finance Logistics.
Primary Responsibilities:
- Order Management receiving and processing of customer POs
- Operational Excellence and metrics Order Entry Span OE Accuracy Price Agreement renewals price updates billing linearity
- Action Salesforce reports and dashboards to ensure accurate eStore (online ordering) and reordering order interface with SAP
- Service Cloud Case management (managing communication using Service Cloud through SFDC)
- Partner with cross functions (finance/supply chain) in executing local regulatory changes
- Customer visits to maintain relationship and stay connected with requirements
- Assist the Commercial Teams and Customers through being the single point of contact regarding orders deliveries and general enquiries
- Raising invoices and credit notes to meet customer requirements
- Responsible for billing quality and providing dispute resolution
- Manage EDI technology via customer portal (invoice uploads)
- Month/Qtr. end process completed as per financial timetables (rigor around closing activities)
- Update and maintain customer contact details pricing and contract information using SAP
- Maintaining working knowledge of software packages and computer applications.
- Working with all functional areas of the business to gather required information for distribution.
- Embrace and fit in with company ethics and safety culture
- Act as a backup to ensure coverage of all functions held by other CFS team members during periods of both sick and annual leave.
- Completion of Veolia eLearning and other as required training programs.
Qualifications :
- Bachelor and above degree major in business administration and related.
- 2 years experience in customer service or supply chain management.
- Excellent organizational and time management skills
- Must possess an eye for detail.
- Ability to work effectively both autonomously and as part of a team.
- Good interpersonal relationship and communication skills. Ability to gain and hold the confidence of all customers both internal and external
- Strong planning and analytical skills.
- Good computer skills (ability use SAP MS Office)
Additional Information :
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
