Client Liaison Specialist
Client Liaison Specialist
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Job Description
The Client Liaison Specialist acts as the liaison between the clients commercials and the operational teams. This role advises suggests and discusses solutions with internal and external clients in terms of NielsenIQ Products without sales activities.
Key Accountabilities:
- Converting the clients needs into internal work orders.
- Close cooperation with operations and commercial groups to work more effectively with client inquiries processes and tools available.
- Overall accountability for the timely and accurate resolution of client requests including direct contact with the client (email online meeting) regarding technical or operational issues
- Building positive relationships e.g. to effectively facilitate meetings provide support and remove obstacles through networking with stakeholders (operations and commercial groups clients)
- Contribute to solving elements of regional and global clients requests through collaboration with other countries
- Support in deep dive for root cause for quality improvement including quality meeting participation
- Driving results which lead to significant and sustainable improvements in client satisfaction
- Providing training for the new joiners and other team members if needed
- Being responsible in keeping updated the operational documentation
- Daily work in a virtual and multicultural environment through cooperation with stakeholders and colleagues to deliver against the set objectives.
Requirements:
- Minimum 1 year of Operational and/or Client facing experience
- Bachelors degree or equivalent experience
- Proficiency in Turkish both written and verbal.
- Advanced level knowledge of English both written & verbal.
- Very good endtoend operational understanding
- Good understanding of the local market of the country
- Welldeveloped analytical skills and very good attention to details
- Proactivity attitude in recommending suitable solutions
- Profound combination of operative skills and client orientation
- Customer service abilities
- Capabilities to translate client requirements into technical specification
- Problem solving and Decisionmaking skills
- Ability to work and build relationships with stakeholders at various levels of organization
- Ability to work effectively in a team to achieve goals together
- Time management skills
- Very good Excel knowledge and computer literate.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
For more information visit NIQ
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
