Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
The opportunity Te Whiwhinga mahi
The role of Customer Service Representative within the Staff Service Centre at The University of Auckland is a pivotal position that will give you unrivalled exposure to the breadth of the Universitys operations and successes.
- Deliver excellent quality service assistance and precise topical information to the Universitys staff and other stakeholders
- Provide accurate information every time and then ensuring all service requests are documented to a high standard
- Work within and contribute to our enthusiastic and energetic team spirit
We have three vacancies for these fulltime 37.5 hours/week) fixed term 6month) positions with a salary range of $54000 $55000 (prorata). For more information please refer to the position description.
About the team M t mtou rp
The team you will be joining is a strong supportive unit that is constantly striving for continuous improvement. We collaborate and work together to achieve our goals and ensure a great customer experience.
About you He krero mu
Experience within a similar environment would be beneficial it is more important that you bring a great attitude Customer service experience with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fastpaced volumedriven environment.
Important Skills Nga Pkenga Motuhake
- Have experience in an IT Call Centre Help Desk or Customer facing role (including troubleshooting)
- Answer customer queries and provide accurate information every time and then ensuring all service requests are documented to a high standard
- Have excellent verbal and written communication skills with great listening and interpretation skills.
- Be a team player.
- Advantageous to have experience in ServiceNow ServiceCloud or Maximo
- Ideally you will have had some exposure to Office365 Exchange Active Directory
This position is rostered. Our standard business hours are between 7.30 am to 6.00 pm Monday to Friday. We work 7.5 hours a day and start times will vary to accommodate operational demands.
Ng huatanga kei a mtou What we offer
The University of Auckland is New Zealands leading university and maintains significant computational laboratory and analytic facilities. Auckland itself is frequently rated as one of the worlds most liveable cities.
The University is committed to providing an excellent working environment through:
- Flexible employment practices (including working from home flexible hours)
- Up to 6.75 company superannuation scheme
- A competitive salary with five weeks annual leave
In addition we also offer career development programmes discounted car parking a generous parental leave allowance childcare and a number of other discounts on internal and external services.
For more information please visit Staff Benefits.
Waipapa Taumata Rau The University of Auckland
The University of Auckland is New Zealands leading university. We employ more than 5400 academic and professional staff to support over 41000 students making us one of NZs largest employers.
Additional Information :
Me phea te tuku tono How to apply
Applications must be submitted online by the closing date of 21st March 2025 to be considered. Please include your cover letter and CV highlighting how you can meet the skills and experiences detailed above.
Please reach out to Selina Battista via for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment. For further information on services for Mori Pacific women LGBTQIATakatpuiMVPFAFF people with disabilities parenting support flexible work and other personal circumstances go to www.equity.auckland.ac.nz
The University is committed to providing a safe inclusive and equitable environment where everyone can thrive. For further information see Te Ara Tautika the Equity Policy and visit www.equity.auckland.ac.nz
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
