Specialist Complaints
Specialist Complaints
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To specifically attend to clients complaints on behalf of the company for the short term and long term insurance. To provide and facilitate informed helpful educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly (TCF). To help client via all platforms i.e. Call Centre Social Media and Executive.
A successful Complaints Specialist:
- Supports and assists in complaint resolution.
- Receives information from the business units in order to resolve complaints.
- Creates awareness regarding service breakdowns to ensure corrective action.
Qualifications :
Type of Qualification: NQF 5
Field of Study: Insurance/Banking
Experience Required
- 2 4 years experience of working in a short term insurance environment with knowledge of its associated products processes and systems. Experience in complaints management and application of complaints regulations. Experience in data analysis problem identification and reporting. Some claims knowledge would be beneficial. Broad personal lines insurance experience
Additional Information :
Behavioural Competencies:
- Ability to elicit and appropriately act upon customer feedback.
- Ability to analyse a single source of customer information to assess potential customer needs.
- Ability to effectively communicate with customers via various channels and display knowledge of the entire bank value chain and how handoffs work between business areas.
- Ability to generate deep customer insights through communication skills.
- Ability to operate within a servicefocused environment.
Technical Competencies:
- Computer literate
- Business acumen
- Quantitative and numerical skills
- Good communication skills
- Decision making and problem solving skills
- Analytical skills
- Attention to detail
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
