Customer Support Assistant
Customer Support Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
As a Customer Support Assistant at Hype Tier you will play a key role in ensuring customer satisfaction by assisting with inquiries troubleshooting issues and providing solutions in a timely manner. You will be the first point of contact for customers helping to resolve issues and guide them through our services.
Responsibilities:
- Respond to customer inquiries via phone email and chat.
- Troubleshoot and resolve customer issues in a professional and efficient manner.
- Process customer orders and handle returns and exchanges.
- Maintain uptodate knowledge of products and services.
- Ensure customer satisfaction by providing excellent service.
- Document and track customer feedback and resolve complaints.
- Collaborate with other departments to resolve complex issues.
Qualifications :
Skills:
- Strong communication and interpersonal skills.
- Problemsolving abilities.
- Ability to manage multiple tasks in a fastpaced environment.
- Detailoriented with excellent organizational skills.
- Customerfocused attitude.
- Proficient in Microsoft Office Suite and basic customer support tools.
Additional Information :
Benefits:
- Competitive salary.
- Opportunities for career growth and advancement.
- Health dental and vision insurance.
- Paid time off and holidays.
- A collaborative and supportive work environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
