Restaurant Bar Manager - Full Time

Overview

The Anecdote Restaurant & Bar offers a lively atmosphere and friendly service making it a great spot for prematch drinks. The Restaurant works is part of the Double Tree by Hilton Hotel at CBS Arena offering 4 start dinner experience to the hotel resident guest along with the arena visitors.

JOB OVERVIEW

The Restaurant General Manager is responsible for the commercial performance management and reputation of the Restaurant.

• Are you passionate about running marketleading restaurants
• Do you know what it takes to inspire your team to deliver exceptional guest experiences every time
• As a leader are you supportive and inclusive
• Do you thrive in a fastpaced environment

If so this Restaurant General Manager role is made for you!

KEY RESPONSIBILITIES

As Restaurant General Manager you will:

1. Commercial Performance

• Reporting in to the Hotel General Manager working alongside achieve the restaurants business plan considering financials market strategy team member and guest experience.
• Collaborate with the Commercial and Marketing team on marketing and social media plans for the restaurant to drive visibility and reputation.
• Manage the restaurant budget and forecast effectively.  Review business results including sales costs profitability covers guest satisfaction and take action to improve performance.
• Optimise covers using good revenue and diary management processes.

2. Excellent Food & Beverage

• Partner with the Restaurant Head Chef to create attractive concepts menus products and promotions that drive revenue and profitability.
• Deliver highquality food and drink to satisfy guest needs and social media feeds!
• Champion Hiltons sustainability goals through local sourcing use of seasonal produce and minimizing food waste.

3. Exceptional Guest Experiences

• Lead your team to deliver exceptional guest experiences making sure they provide authentic personalised service and indepth product knowledge. 
• Develop great customer relationships recognizing repeat guests preferences and celebrations to improve loyalty.
• Review and act on customer feedback taking quick action to improve service and resolve complaints.
• Enhance the restaurants image through online reputation management driving positive reviews on key platforms (e.g. TripAdvisor Google Reviews).
• Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.

4. Great Working Environment

• Manage develop and inspire the restaurant team creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
• Practice great people management from recruitment to training to succession planning and recognition.
• Schedule Team Members working time efficiently based on forecasted business volumes offering flexibility where possible and minimizing overtime costs.
• Communicate well and often building good relationships with your team and key stakeholders.

5. DayToDay Essentials

• Make sure restaurant operations strictly comply with all regulations (including health safety and hygiene food safety certification licensing) and that potentially hazardous situations are identified reported and corrected.  
• Make sure all restaurant opening and closing procedures are carried out correctly including financial reports and reconciliations.
• Maintain operational effectiveness using efficient steps of service and layout to reduce cycle times.
• Manage restaurant inventory stock control and purchasing following hotel guidelines. 
• Keep up to date with whats happening in F&D current and future trends markets ingredients competitors and suppliers to drive innovation.

WHO ARE WE LOOKING FOR

We are looking for an inspirational leader who is passionate about food and beverage with at least two years experience in a similar role.

To be successful in this position you will have:

• Commercial focus with a demonstrated ability to deliver exceptional business performance and results.
• Inspirational leadership and people management skills experienced in managing developing and motivating a team and working effectively with other departments.
• Excellent verbal and written communication skills to deliver a compelling message for the right audience from team briefings to commercial business presentations to representing the restaurant publicly.
• Customer focus maintaining the highest standards of service and quality to create memorable experiences.
• Effective relationship management skills to build good relationships with key internal and external stakeholders including suppliers local media and influencers.  
• Creativity strategic thinking and problemsolving skills able to work effectively in a fastpaced environment while remaining calm and focused under pressure.

You will possess a solid understanding of digital marketing and be proficient in using F&B systems as well as MS Office.

Additional Information :

BENEFITS

        28 days paid holiday increasing with service

        Exclusive highstreet discounts through Perks at Work portal

        Industryleading Team Member discounts on hotel stays for you your family and friends

        Access to leadership and development programmes through Hilton University

        Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace

        Reward programmes incentives and team member recognition as well as long service awards

        50 off in Hilton restaurants and bars (subject to individual outlets)

Other Benefits:

• Onsite free car parking.
• Subsidised canteen.
• Company pension scheme.
• Death in service.
• Competative Salary.

Employee Welfare:

Employee Assistance Program (EAP)* Our EAP is provided by the Retail Trust Charity and includes a 24hour wellbeing helpline wellness hub counselling and financial/legal support. Our support doesnt just focus on physical health but mental wellbeing also.

24 Hour GP* ZGP24 is a remote GP and second medical opinion service that provides you and your household members with timely access to medical advice available 24/7 365 days a year.

* Welfare support services are reviewed annually and may change from time to time.

Whats next

Once your application has been submitted our team will start the review process. All applications made will receive a response in relation to their application.

Those shortlisted to the next stage of the recruitment process will be contacted in writing or via telephone. This will be to provide you with more information about the role and conduct some screening questions with you.

A further interview process will follow with the hiring manager which will be advised on the call. IF you are required to prepare any information for the interview you will be advised according.

Remote Work :

No

Employment Type :

Fulltime