Customer Service Representative Fixed Term
Customer Service Representative Fixed Term
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
2-4years
23000 - 37000
1 Vacancy
Job Description
- Process Inquiries such as:
- Preorders / Kickstarter Website
- High level product related inquiries
- Shipping and Fullfilment related questions
- Installation and troubleshooting
- Warranty and returns
- Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Follow communication procedures guidelines and policies
- Identify and assess customers needs to achieve satisfaction
- Provide accurate valid and complete information by using the right methods/tools
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions process customer accounts and file documents
Requirements
- Proven customer support experience or experience as a client service representative
- Strong phone and email contact handling skills
- Active listening and keeness to details
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask prioritize and manage time effectively
- Familiarity with CRM systems and practices (Zendesk and Shopify) is a plus
- Reliable fiber optic connection (minimum 25 Mbps).
- Backup Desktop or laptop with the latest operating system.
- Must be able to work MF Pacific Business Hours.
Benefits
Proven customer support experience or experience as a client service representative Strong phone and email contact handling skills Active listening and keeness to details Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Familiarity with CRM systems and practices (Zendesk and Shopify) is a plus Reliable fiber optic connection (minimum 25 Mbps). Backup Desktop or laptop with the latest operating system. Must be able to work M-F Pacific Business Hours.
Employment Type
Full Time
