Job Responsibilities:
- Develop business strategies to raise our customers pool expand store traffic and optimize profitability
- Meet sales goals by training motivating mentoring and providing feedback to sales staff
- Ensure high levels of customer satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends customer needs profits etc.
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths.
- Deal with all issues that arise from staff or customers (complaints grievances etc.
- Be a shining example of well behaviour and high performance
- Additional store manager duties as needed.
Requirements
- Proven successful experience as a retail Store Manager
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
Strong analytical skills with the ability to interpret sales data and KPIs. Excellent interpersonal and communication skills, with an emphasis on providing constructive feedback. Proactive approach to identifying quality gaps and implementing solutions. Strong organizational skills with the ability to manage multiple tasks and reports. Customer-focused mindset with a passion for improving customer satisfaction Knowledge of quality standards, call auditing parameters and sales KPIs. Familiarity with tools and software for data analysis and reporting