Remote Inpound Customer Service Representative
Remote Inpound Customer Service Representative
Posted on :
13-03-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Location: Remote
Available to USA residents Only
As a Remote Inbound Customer Service Representative youll answer incoming inquiries and provide support to customers via phone email or chat while working from home to ensure customer satisfaction and resolve issues efficiently.
Responsibilities:
- Customer Interaction:Act as the first point of contact for customers responding to inquiries about products services orders and other customerrelated issues
- Problem Resolution:Accurately and efficiently address customer issues providing solutions and escalating complex problems to appropriate teams when necessary.
- Record Keeping:Maintain accurate records of customer interactions notes and resolutions in the companys CRM system.
- Communication:Communicate clearly and professionally with customers building rapport and ensuring a positive customer experience.Process Orders/Transactions:Process orders payments and other relevant transactions accurately and efficiently
- Gather Feedback:Collect customer feedback and provide insights to product/service improvement teams to enhance the customer experience.
Skills and Requirements:
- Customer Service Skills:Excellent communication (verbal and written) active listening and empathy skills to handle customer inquiries and complaints professionally.
- ProblemSolving Skills:Ability to identify and resolve customer issues effectively and efficiently escalating complex issues as needed.
- Basic Technical Knowledge:Basic understanding of relevant company products services and support processes.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
