Mondrian Guest Services Telephone Operator
Mondrian Guest Services Telephone Operator
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for Mondrian Guest Service Associates who will play a key role in delivering an outstanding guest experience by efficiently managing the hotels telephone system handling guest inquiries and addressing requests with professionalism and care. This position goes beyond answering calls its about creating a memorable personalised experience for each guest.
What Youll Do
- Answer and route all incoming and outgoing calls in a prompt professional and courteous manner ensuring that the hotels communication standards are upheld.
- Respond to guest questions and requests regarding hotel services facilities and local attractions or direct them to the appropriate department for further assistance.
- Act as a liaison between departments to relay guest requests (e.g. housekeeping maintenance or food & beverage) and ensure prompt service.
- Address guest concerns and complaints promptly implementing effective service recovery strategies.
- Actively listen to guest feedback over the phone and relay it to the relevant departments for service improvement ensuring that guest satisfaction is continuously enhanced.
Qualifications :
What Were Looking For
- Prior experience as a PABX/Telephone Operator Front Office agent or similar role in a hotel or customer service environment.
- Familiarity with PABX systems and Opera/Opera Cloud is highly advantageous.
- Excellent verbal communication and telephone etiquette with a strong focus on guest service.
- Ability to handle guest complaints or issues calmly and professionally.
- Strong attention to detail and ability to manage multiple tasks efficiently.
- Ability to handle high call volumes and prioritise tasks in a fastpaced environment.
- Ability to work varied shifts including evenings weekends and holidays.
- Must have Full Australian Working Rights.
Additional Information :
Mondrian Gold Coast is an equal opportunity employer. We endeavor to select place train and promote the best qualified individuals based upon jobrelated factors such as ability work quality suitability experience and potential.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
