Reservations Manager

What youll do

We are looking for an experienced Reservations Manager to join the preopening team at SLS Barcelona. Under the guidance of the Director of Revenue Management you will offer support and guidance to the reservations team on a daytoday basis. 

• Ensure every guest contacting the Reservations department receives our SLS service with luxury style and care at all times.
• Ensure all reservations are accurately actioned within the same working day.
• Ensure that the hotel sales strategies are effectively implemented in the systems. 
• Maximize hotel revenue by identifying and accurately recording guest needs and special requests and conducting continuous trainings for Reservations team.
• Handle all requests for guest room reservations changes and cancellations in according with the established guidelines. 
• Give feedback on developing implementing and managing rate structures and strategies through market data review and demand analysis.
• Follow up on any possible fraudulent reservation that may impact the revenue performance. 
• Ensures reservation accuracy (segment channel routings traces etc.. 
• Handle no shows and control nonguaranteed reservations. 
• Ensure that all distribution channels effectively support the hotel and maintain rate parity. 
• Monitor the daily online pricing to make sure is in line with pricing strategy ensuring revenue is maximized.
• Monitor market and competitor developments. 
• Ensure that communication with other departments especially Credit Sales Concierge and Front Desk and any other concerned department is maintained. 
• Assist in managing and leading the daily operations of the Reservations Department and support the Reservations team in achieving departmental objectives.
• Manage the upsell program for the reservations and front desk department.
• Train other team members as required provide feedback review processes and monitor results. Guide team members on best way to overcome challenges related to upselling systems and/or methodology.
• Proactively communicate any potential challenges related to systems or reservations to ensure we provide outstanding intuitive service at all times.

Qualifications :

What we are looking for...

• Bachelors degree in hospitality or related field.
• 2 years experience of supervisory and/or management experience in Reservations.
• Ability to multitask work in a fastpaced environment and have a high level attention to detail
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You are an excellent relationship builder confident in working with other teams and leaders; youre passionate about what we can achieve together.
• You take ownership of important issues solve problems and make effective decisions.
• You learn quickly and adapt to SLSs unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard supports each other and has fun along the way.

Additional Information :

Whats in it for you...

• The opportunity to join an innovative fastgrowing international group thats committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore a creative hospitality company rooted in culture and community with a global collection of entrepreneurial and founderbuilt brands with purpose at their heart. Ennismore is a joint venture with Accor formed in 2021.

Remote Work :

No

Employment Type :

Fulltime