IC Business Development Rep 1
IC Business Development Rep 1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Maintain postsale contact with customers in order to facilitate a positive and productive longterm relationship. Serve as the primary contact for the assigned customers. Enhance the companys position and reputation by properly servicing and corresponding with all assigned accounts in a dependable and timely manner. Manage customer inquiries regarding customer orders in process and future orders pending. Provide tactical support to sales and management providing information regarding customer issues needs and opportunities. Prepare RFPs and RFQs and put together sales collateral to use to secure new business and upsell existing accounts. Enhance customer relationship by working closely with customer on the development of targeted solutions and new business opportunities.
Responsibilities:
- Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities.
- Respond to customer requests and inquiries regarding current and future work.
- Resolve issues that may arise during production of customer products.
- Keep sales team informed of customer project status progress issues enhancements and modifications as required.
- Maintain accurate complete uptodate customer files in addition to detailed account history.
- Prepare and submit sales reports and documentation regarding results opportunities and challenges in the sales territory.
- Analyze reports and data to identify revenue and cost containment opportunities.
- Assist in the implementation and of products and services.
- Consult with customers to understand business issues and goals and works with customer to develop improved solutions to business needs.
- Prepare summary reports for Sales Representative and Sales Management identifying customer needs and opportunity to secure new business.
- Develop and prepare sales product presentations for use on upsell opportunity for the accounts managed and assist Sales with the development of sales collateral for new business opportunities.
- Assist sales in the preparation of RFPs and RFQs on the accounts managed.
- Maintain uptodate knowledge of industry trends new products specifications competitor strengths and weaknesses and communicates new information to Sales Representatives.
- May be involved in specific customer projects as assigned by sales management.
- Performs other related duties and participates in special projects as assigned.
Qualifications :
- Able to translate previous work experience in to very good problemsolving skills and appropriately apply proven solutions.
- Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance.
- Apply existing processes and procedures to solve problems and may receive guidance for problems that are nonroutine.
- Able to apply very good functional computer knowledge in utilizing Microsoft Windows MAC or other technical tools to complete work assignments.
- May require knowledge of or ability to quickly learn specialized software related to the position.
- Requires good communication skills both verbal and written.
- Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments.
- Bachelors degree in discipline related to function of work with 3 years of relevant work experience
Additional Information :
All your information will be kept confidential according to EEO guidelines.
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
