Claims Advisor - Health

Were recruiting for Claims Advisors to join our Health Claims team in Cardiff on a starting salary of 25000. If youre passionate about helping others in need and are naturally empathetic this could be the role for you.

You will work35 hours a week Monday to Friday between the hours of . We have a hybrid working model where you can work from home 3 days and the office 2 days a week.

What youll be doing:

• Taking inbound calls and responding to emails from our customers who are looking for an update on their life insurance claim 
• Making a difference to our customers specifically those who hold protection policies with us. Youll be making sure that their claim is dealt with sensitively and efficiently
• Completing and managing claim tasks in conjunction with best practice guides accurately and in a timely manner
• Taking responsibility for all customer communication keeping the customer informed
• Identifying complaints and taking ownership for trying to resolve them
• Liaising with third parties such as reinsurers and medical providers in a professional friendly and efficient manner
• Utilising the most appropriate method of contact and ensuring that customers expectations of service are met
• Contributing to claims projects or other team or department initiatives

Qualifications :

Who were looking for:

The skills below are important to us. Rest be assured we will show you the L&G way. Youll be in induction for a couple of weeks so youll have the tools you need before you start helping our customers. 

• Strong communication skills and passion to support customers whatever their personal circumstances. 
• Excellent communication skills both written and verbal.  
• Offering support and feedback to other colleagues contributing to a highly motivated straightforward and collaborative culture. 
• For our most vulnerable customers youll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General. 
• Confidence in using a desktop or laptop and experienced in using MS Office. 
• Ability to anticipate and resolve problem 
• Ability to manage own time productively and prioritise workload effectively

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual performancerelated bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme which offers employees the option to hire a brandnew electric car through tax efficient salary sacrifice 
• There are the many discounts we offer both for our own products and at a range of high street stores and online   
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information :

Legal & General is a leading financial services group and major global investor named Britains Most Admired Company in 2023 for the second year running. Rated top in our sector and top for inspirational leadership we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.

If you join us youll be part of a welcoming culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open mindful and inclusive so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If youre open to find out more wed love to hear from you.

Legal & General is a leading financial services group and major global investor named Britains Most Admired Company in 2023 for the second year running. Rated top in our sector and top for inspirational leadership we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.

If you join us youll be part of a welcoming culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open mindful and inclusive so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If youre open to find out more wed love to hear from you.

Remote Work :

No

Employment Type :

Fulltime