Associate Logistics
Associate Logistics
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Salary Not Disclosed
1 Vacancy
Job Description
About the role
We are seeking a detailoriented and organized Logistics Associate to join our dynamic Operations Team with 3PL experience and a focus in distribution/fulfillment in the apparel sector servicing major retailers such as Nordstrom Dillards Macys etc. The ideal candidate will play a critical role in ensuring timely and accurate order processing accompanied by providing exceptional service to our customers. The role of logistics associate is an allencompassing role which will manage various segments of the business. You will be involved in various touchpoints that will require a holistic analytic viewpoint to achieve success. Strong communication skills are a must to have as well as being expedient in making daily decisions. You must also maintain an exceptional customer service level whether they are internal or external customers to continue to deliver best in class daily. If you thrive in a fastpaced environment and have a passion for logistics and customer satisfaction we want to hear from you!
This role is based in our Atlanta headquarters requires weekly inoffice work TuesdayThursday and reports into our Senior Manager of Logistics.
Youll love it because you will
Key Responsibilities:
- Supervise the boutique channel and be held accountable for each activity within. (Allocation maintaining SLA with the 3PL and communicating/collaborating with internal stakeholders)
- Direct To Consumer (DTC) account end to end management from inventory evaluation internal transfer process allocation shipping and delivery confirmation
- Review and process wholesale customer orders promptly and accurately ensuring all information is correct and complete
- Maintain ERP for data integrity and troubleshoot for any potential issues
- Manage the gratis order process end to end from submission to entry allocation and shipping
Other Responsibilities:
- Coordinate with the warehouse team for any rework or customerspecific VAS work
- Maintain and report out monthly KPIs for each area of responsibility
- Track/trace/issue resolution
- Exception based management for all segments of responsibility
- Transfer order management from 3PL to 3PL (order allocation shipping and receiving)
- Collaborate with other departments to integrate logistics into company goals and processes
- Collaborate with customers and warehouses to ensure the process for booking and routing shipments is adhered to
- Identify and resolve any issues related to order fulfillment including discrepancies delays and customer complaints
- Serve as the primary point of contact for Sales regarding order status shipping updates and inquiries providing excellent customer service
- Suggest and implement improvements to fulfillment processes to enhance efficiency and accuracy
Qualifications :
We require...
- 24 years of experience in a logistics role such as supply chain analyst logistics coordinator or logistics analyst with a focus on 3PL management as well as distribution/fulfillment
- Apparel or wholesale experience is preferred
- Decision Making Process: Problem Solves; proficient in identifying root causes in a problem generating effective solutions with teams using facts and data for prompt decisions and takes responsibility for results
- Relationship Building: Establishes positive relationships internally and externally interacts with individuals at all levels and cultivates impactful networks
- Critical Thinking: Gains an understanding of the situation or problem; evaluates integrates and categorizes information to identify issues patterns trends and relationships; challenges assumptions and draws informed conclusions that enable effective approaches and solutions
- Learning: Identifies the information needed to address an issue; gathers information from routine and nonroutine sources to support decisionmaking; assimilates new information quickly; masters new techniques easily
- Delivering Results: Focuses on understanding and addressing customer needs; sets high standards for work quality and quantity; delivers high productivity in a focused and timely manner; shows commitment to the organization
Additional Information :
Spanx is proud of our continued Progressive People Practices
- Company Healthcare Plan: $0.00 out of pocket (Employee only benefit)
Fertility testing and treatment are included in Spanxs medical plans even without the diagnosis of infertility. - Parental Leave Policy: Primary caregiver receives 16 weeks AND will have the option to work a halftime schedule 20 hours per week) for up to four additional weeks with fulltime 40 hours per week) pay.
- Mental Health Days:10 days
- 401K: Matched up to 4 with immediate vesting.
- PTO & Company Holidays: PLUS two full weeks of companywide closures (one in the Summer; one between Christmas and NYE)
- Flex Friday: Yearround halfday Fridays!
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
