Senior UX Researcher - German English All genders
Senior UX Researcher - German English All genders
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Job Description
What You Will Do
As a mixed methods user researcher you will support product teams that are either discovering new features or validating the solutions in place. Youll report to a Senior UX Researcher embedded within the same team and you will operate within the following framework:
Research Specialist: leading your own research
Youll be responsible for working closely with product teams and the User Research Team to plan and run research projects endtoend supporting a humancentered design process to create highquality user experiences.
This includes defining clear problem statements framing project goals and ingoing research assumptions and questions scoping and selecting the appropriate methods and tools supporting in recruitment running/facilitating research activities analyzing and synthesizing data and sharing and socializing findings.
Research Ops enabler: supporting the team with tools processes and evangelization
Research Tools: You will manage and support the team to make sure the usage of the tools and the cost of them are well invested.
Processes: You will be part of the discussions to agree on the best way to iterate our current process and increase our efficiency in terms of research support.
Mentoring opportunity: You could be in charge of mentoring other Product Team members in order to enable them to conduct minor research tasks.
Advisor: leveraging insights and a growing knowledge base to advise decisionmaking
Finally youll be growing and leveraging multidisciplinary insights about users in service of prioritization and planning with your product teams and the Senior User Researcher. This includes organizational insights coming from primary research site surveys product analytics and service interactions but also incorporates knowledge about humans stemming from the broader fields of user research and product design and adjacent fields like behavioral science.
What You Bring
As a Research Specialist
- A keen understanding of when to leverage generative vs. evaluative research.
- Strong intuition for when user research is or is not necessary.
- The capability to apply mixed methods (qual and quant) to develop a better understanding of customers provide insight into business/user value and identify potential customer and business risks.
- Strong skills in data analysis and quantitative research methods enable the extraction of valuable insights from large behavioral datasets (e.g. Adobe Analytics).
- Expertise in communicating compelling research findings with an emphasis on storytelling through data and simplified frameworks for implementation.
As a Research Ops enabler
- Strong collaboration and communication skills.
- Knowledge about Research tools (e.g. Mouseflow Qualtrics) and make the most of them to extract insights and connect them with other tools.
- Expertise in defining processes and iterating them according to the conditions of the teams you work with.
- A basic understanding of continuous discovery practices.
As an Advisor
- An ability to recognize and synthesize patterns across primary research and other data sources to inform planning and prioritization within product teams and in partnership with our UX Research Team
- A willingness to partner with other insights teams to enrich and broadly share our organizational understanding.
- Be energized by acting as the glue across teams to ensure discovery efforts are additive and integrated (as opposed to redundant or disconnected).
Qualifications :
At zooplus we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience we strongly encourage you to applyeven if you feel that you dont meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities!
- 3 years experience in applied product research.
- Bachelors or advanced degrees in human behaviorrelated fields including but not limited to Computer Science HCI Experimental Psychology Sociology and Behavioral Science (while a bachelors degree is a requirement we are less restrictive on the area of focus as long as you have the requisite applied product research experience).
- All applicants must have a professional level of German and English.
Nice to Have
- B2C ecommerce experience.
- Professional level of French.
- Experience working with globally distributed teams and/or in highly matrixed organizations.
- Experience doing research across responsive web and native mobile platforms as well as within largescale digital ecosystems.
Additional Information :
Additional Information:
With more than 1000 passionate professionals located across 6 European offices we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60 inoffice 40 remote collaborating with colleagues across locations.
Our benefits:
20 discount in our zooplus shop
Internal and external training
Team events
#LIHybrid
28 vacation days and days off on 24th and 31st of December
Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use
Want to know more Learn more about zooplus here and check out our LinkedIn Instagram TikTok and YouTube to get a glimpse into the zooplus culture.
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
