AV Support Technician
AV Support Technician
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Job Description
The Michener Institute of Education at UHN is looking to hire an AV Support Technician to join our Information Management Team. This position will play a critical role in assessing and integrating high quality audiovisual solutions and IT service support to students faculty and staff. The AV Support Technician will work onsite and provide technology support (inperson electronically or by phone) training and consultation to faculty staff students and partners at Michener including computer audiovisual mobility telephony network connectivity and various software applications.
The ideal candidate for this role:
- Uses technology in creative ways to solve a variety of technical problems while ensuring service level agreements are met.
- Has knowledge of various audio and visual systems platforms services hardware software projectors video conference equipment conference room sound systems lights cameras microphones laptops and phones.
- Provides handson and remote support/troubleshooting for a variety of setups and meeting formats including integrated video and audioconferencing equipment in conference rooms as well as webbased or mobile environment
- Can troubleshoot problems including liaising with internal technology partners or external vendors.
- Serve as the first point of contact providing excellent customer service to individuals seeking technical assistance with AV tools and simple technical issues.
- Set up install and support installing
- office equipment (e.g. printers MFPS projectors and faxes)workstation software and applications Smart Phones/Tablets (e.g. Android iOS tablet devices etc. audio video and conferencing technologies
- Perform initial troubleshooting with the ability to analyze and diagnose problems reported to the help desk related to classroom technologies AV equipment computer systems software and hardware.
- Maintaining all AV systems including programming routing and troubleshooting issues/challenges for classrooms offices and labs
- Provide basic training on how to use classroom infrastructure & video/audio conferencing tools to staff and faculty.
- Provide technical assistance to incoming queries and issues through calls and tickets.
- Take accountability to solve issues from start to finish by responding to help desk calls or submitted tickets logging related help request and triaging issues to the appropriate support team member
- Set up and configure deskside equipment (laptops PCs phones etc. and audio visual equipment and proper installation of equipment cables operating system and software.
- Carry out routine maintenance to implement general and security enhancements such as implementing patches to vulnerabilities performing software and firmware updates.
- Create maintain and update technical knowledge base and technical documentation related to AV and classroom technology and ensure that IM policies are maintained and followed and recommend improvements
- Continuous learning of IM services and technologies used.
- Manage the AV equipment inventory
- On occasion provide backup support for the support desk and vice versa
Qualifications :
- Diploma/Degree in Computer Science Audio Visual Production or IT Service Related
- 13 years experience in an AudioVisual role directly relating to AV infrastructure in meeting rooms/labs/classrooms.
- Experience with designing & building AV solutions and implementation of those solutions is a must.
- Extensive support & troubleshooting experience with videoconferencing platforms such as Zoom Microsoft Teams GTM WebEx etc.
- Proficiency with various audiovisual equipment including cameras mixers microphones and capture devices
- Familiarity with common video/audio editing & screen capture tools is an asset
- Familiarity with Windows Operating Systems Microsoft Office and Active Directory is an asset
- Experience with video content management platforms such as Panopto and Microsoft Stream is an asset
- Basic network skills switches cabling setup TCP/IP and LAN/WAN
- Interest in emerging technologies VR AI and machine learning
- Customer service oriented
- Excellent troubleshooting and problemsolving skills
- Strong verbal/written communication skills
- Proven ability to work independently
- Able to work cooperatively and collaborate with other team members
Additional Information :
Closing Date: March 25 2025
Qualified applicants are invited to submit a detailed resume and cover letter.
For further information on The Michener Institute please visit our website at www.michener.
The Michener Institute is publicly funded by the Ministry of health and is a respectful caring and inclusive workplace. We are committed to championing accessibility diversity and equal opportunity.
We offer accommodation for applicants with disabilities during the recruitment process providing the applicant has met the Bonafide requirements for the open position. Applicants need to make their requirements known when contacted.
While we thank all applicants only those selected for an interview will be contacted.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
