Customer service Representative
Customer service Representative
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Job Description
We promise to deliver exceptional service that stays with our clients. Our organization is committed to using creativity and dynamic thinking to better the life of our customers. Our committed staff constantly looks for ways to further serve our clients as we enjoy what we do. If you would want to be part of a dynamic fast growing company where your opinion is appreciated send us your CV. We are looking for a customer support professional to add to our amazing team that is courteous proactive and sensitive! As the first point of contact you will be very crucial in building excellent rapport with customers and ensuring their satisfaction. The impression of our business and the quality of experiences our clients recall will be much influenced by your optimistic attitude ability to solve problems and communication abilities. Essential purposes: Respond politely and quickly to consumer questions expressed via several channelsphone email live chat. Provide product information troubleshooting advice and answers to meet customer needs. Address customer comments with empathy knowledge and an eye toward problemsolving. Stay current with any updates or changes to our goods and services and be sure you really grasp them. Fast and accurate complete orders returns and exchanges. Work with inside teams to escalate comments or problems when they call for it. Enter all of your contacts with clients into our CRM system to maintain exact records of every engagement. Always go above and beyond to ensure our clients are content. Right Fit: American citizen or possess legal permission to work in the US One to two years of applicable retail customer service or contact center job experience Excellent written and spoken communication skills using a friendly energetic and instructive voice. able of gracefully and professionally managing challenging events; skilled in tackling challenging issues painstaking orderly and capable of juggling several tasks effortlessly able to operate effectively and independently whilst working away. trained in customer service software and CRM systemsparticular tool experience is a benefit! Positive attitude a joy of serving others and natural ability to relate to clients. Providers of Services: A pleasing pay and benefit package Possibility of working from home and enjoying a flexible workplace a group of people that cooperate and celebrate each others achievements. Prospective chances for professional growth and ongoing education An organizationalwide focus on personal initiative creativity and worklife balance We invite you to apply if you are someone who thrives in a dynamic clientcentric environment and hopes to work for a meaningful company.
Employment Type
Full Time
