Remote Customer Service
Remote Customer Service
Posted on :
13-03-2025
Employer Active
1 Vacancy
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Job Description
Job Description: Customer Service Representative (German Speaker)
Important: Only local candidates will be reviewed.
About the Role:
We are seeking a Customer Service Representative fluent in German to join our dynamic team. The role offers the flexibility of hybrid/remote work while focusing on delivering topnotch customer support to our clients. As part of our team youll handle customer inquiries resolve issues efficiently and ensure customer satisfaction with every interaction.
Key Responsibilities:
- Respond to customer queries via phone email and chat in German.
- Provide accurate information about products and services.
- Resolve customer issues promptly and escalate complex problems when necessary.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve processes and enhance customer satisfaction.
Requirements:
- Fluency in German (written and spoken) is mandatory.
- Good command of English for internal communication.
- Strong problemsolving and communication skills.
- Proficient in using customer support tools and CRM systems.
- Ability to work flexible hours including weekends (rotational shifts).
- Must be located in Bulgaria.
What We Offer:
- Competitive salary and benefits package.
- Hybrid/remote work model to support worklife balance.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
Employment Type
Full Time
Key Skills
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