Loyalty Associate -TV Streaming Services
Loyalty Associate -TV Streaming Services
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Consultants in this role get to: Be the point of contact: Handle customer service inquiries from nonvoice channels. Fielding / probing / overcoming objections for subscribers cancellation and suspend requests with the main function to reduce churn. Clerical services include analysis of Customer Loyalty data creation of job aids quality monitoring sales coaching tracking and trending of customer comments and requests. Define Sutherland reputation: Deliver an excellent experience to every customer meeting service standards. Ensure every customer is provided a worldclass support experience: When using any of digital channels for customer Loyalty Support. Consistently deliver: Achieve all agreed KPIs. Work proactively to ensure potential issues are escalated appropriately.
Qualifications :
Our most successful candidates will have:
4 CXC subjects including English Language.
Proficient writing skills in the language to support
Able to work positively in a fastpaced changing environment
Ability to multitask and have excellent organizational skills
Able to use great communication decisionmaking skills and a positive outlook to help customers manage problems and find ways to go above and beyond Sees through the eyes of the customer
Ability to be articulate bright and curious
Passionate about service Sales / Retention experience is preferred
Experience of working in a customercentric environment is preferred.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
As your prospective employer we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherlands business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
