Guest Service Agent
Guest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- $26.78 to $27.78 per hour
- Minimum 30 hours per week guaranteed
About us
Perched on a stunning vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain Range Mercure Queenstown Resort is a haven for travellers seeking a memorable experience. Our resort features 148 guest rooms two restaurants a lounge bar and conference facilities offering exceptional hospitality in one of New Zealands most picturesque locations.
About the Role
If you thrive in a fastpaced guestfocused environment and love making people feel at home this role is for you!
As a Guest Service Agent you will be the welcoming face of our hotel creating unforgettable experiences for our guests from the moment they arrive. Your role will involve:
Providing warm and professional service at reception ensuring every guest enjoys a seamless stay.
Handling guest requests and inquiries with efficiency and a problemsolving mindset.
Sharing local knowledge and insider tips to enhance our guests Queenstown experience.
Qualifications :
About You
We are looking for a customerfocused superstar who:
Excels at building relationships and adapting to changing priorities.
Has a passion for delivering outstanding service and creating memorable guest experiences.
Possesses strong communication skills in English (both written and verbal).
Has experience with Opera Opera Cloud or RTBS systems (an advantage but not essential).
Is available to work on weekly rotating roster including weekends and public holidays.
Additional Information :
Benefits of working at Mercure QT Resort
- Work Your Way Speak with us about your desired work life balance and make it a reality!
- Free use and access of our gym saunas hot tubs and swimming pool.
- Meals provided while on duty.
- Accommodation discounts & Free Anniversary Stay.
- Employee Assistance Program.
- Fantastic career growth opportunities.
- Ability to make a difference through our Corporate Social Responsibility activities.
- Employee benefit card offering discounted rates with Accor worldwide.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
