Senior Wireless Support Specialist- 100 ONSITE
Senior Wireless Support Specialist- 100 ONSITE
Posted on :
11-03-2025
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1 Vacancy
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Monthly Salary
$ $ 85000 - 90000
Vacancy
1 Vacancy
Posted on :
11-03-2025
Job Description
Please Note:
Hours: THIS POSITION WILL ALLOW 35.00 HOURS PER WEEK. PLEASE DO NOT ASSUME THAT OVERTIME WILL BE ALLOWED.
Duration: 6 Months
About the Position:
The Wireless Support Specialist will provide technical assistance to agencies with a focus on various mobile and wireless initiatives; the candidate must have technical knowledge of mobile technologies such as Mobile Device Management (MDM) and equipment s such as IOS and Android as well as the ability to troubleshoot various issues.
Tasks:
- Provide support on daily ServiceNow incidents/requests and work closely with the various carrier account teams and wireless personnel on customer service issues that may arise; ensure all urgent incidents and requests are prioritized and addressed in a timely manner.
- Responsible for working closely with Clients Cost Recovery Group (CRG) for mobile order approvals.
- Liaise with City agencies on requests/incidents resolution for various carrier services; recommend the appropriate action in response to agency mobile requests including activation of new service cancellation of existing service choice of carrier number porting change of
- service type or rate plan or change of equipment type.
- Provide userlevel technical support and troubleshooting communications issues; followup with the appropriate vendors and carriers on orders placed for new equipment.
- Liaise with internal Client divisions concerning new service and equipment costs and determine proper user financial responsibilities.
Perform inventory control functions (inventory control functions may require the candidate to carry boxes of mobile equipment to and from the mobile stock room; these boxes should not exceed 50 pounds) update vendor management system with accurate data. - Assist customers with various device configurations; activate and program a wide range of mobile devices including cellular phones smartphones both android and IOS mobile PC cards and MiFis; submit corrections to carriers; prepare written communications concerning technical issues.
- Perform MDM tasks such as device provisioning deployment of base profiles and policies.
- Working with agency MDM admins ensuring devices are successfully enrolled.
- Perform additional tasks and projects as directed by management as it relates to requests and incident management.
Requirements
MANDATORY SKILLS/EXPERIENCE
- Must possess at least 4 years of experience as a Senior Level Wireless Support Specialist including the following required skills and expertise:
- Experience with Carrier Portals Apple ABM and Android KNOX.
- Strong experience in Enterprise or Solution Architecture.
- Strong analytical troubleshooting and problemsolving skills.
- Communication and Collaboration:
- Excellent verbal and written communication skills.
- Ability to build and maintain effective working relationships with all stakeholders.
- Strong interpersonal skills.
- Project Management and Organization:
- Ability to plan organize and manage multiple projects simultaneously.
- Strong organizational and project management skills.
- Ability to work independently and as part of a team.
- Ability to multitask and prioritize tasks effectively.
- Security and Standards:
- Ability to articulate and recommend technology standards related to security document transmission and digital signatures.
Ensure compliance with NYC Cyber Command Standards
DESIRABLE SKILLS/EXPERIENCE:
- Business Acumen:
- Demonstrated experience in analyzing and interpreting policies and procedures.
- Ability to understand business requirements and document them into functional specifications.
- Ability to work with crossfunctional teams (architects developers engineers domain experts) to document nonfunctional requirements.
- Solid attention to detail.
- Strong conflict resolution and negotiation skills.
MANDATORY SKILLS/EXPERIENCE Must possess at least 4 years of experience as a Senior Level Wireless Support Specialist, including the following required skills and expertise: Experience with Carrier Portals, Apple ABM and Android KNOX. Strong experience in Enterprise or Solution Architecture. Strong analytical, troubleshooting, and problem-solving skills. Communication and Collaboration: Excellent verbal and written communication skills. Ability to build and maintain effective working relationships with all stakeholders. Strong interpersonal skills. Project Management and Organization: Ability to plan, organize, and manage multiple projects simultaneously. Strong organizational and project management skills. Ability to work independently and as part of a team. Ability to multi-task and prioritize tasks effectively. Security and Standards: Ability to articulate and recommend technology standards related to security, document transmission, and digital signatures. Ensure compliance with NYC Cyber Command Standards DESIRABLE SKILLS/EXPERIENCE: Business Acumen: Demonstrated experience in analyzing and interpreting policies and procedures. Ability to understand business requirements and document them into functional specifications. Ability to work with cross-functional teams (architects, developers, engineers, domain experts) to document non-functional requirements. Solid attention to detail. Strong conflict resolution and negotiation skills.
Education
Salary Range= $85,000 to $90,000 with Benefits: 1. Holiday Benefit 10 holidays per year 2. Vacation Benefit 10 vacation days per year, Accrued on a weekly basis. 3. Sick Leave Benefit 5 Personal/Sick Leaves per year. Accrued on a weekly basis. 4. Medical Insurance Reimbursement Benefit Medical Insurance Allowance (QSEHRA).Reimbursement (Eligibility date dependent on enrollment. Employee purchase own plan) 5. AFLAC Supplemental Insurance Plan AFLAC Supplemental Insurance Plan.
Employment Type
Full Time
Key Skills
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