Supervisor for Fares Call Center
Supervisor for Fares Call Center
Posted on :
11-03-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description:
Job Title: Supervisor for Fares Call Center
Location: Boston MA 02116
Duration: 3 Months (possibility of extension)
PR:$30$35/HR on W2
Call Center Supervisor will work in Customer Experience and will oversee the call center.
Description:
- Assist in the oversight of the dayto day operations of the Call Center.
- Supervise and coach call center Representatives.
- Monitor call center volume using the phone technology to ensure all Service Level agreements and Key Performance indicators are met.
- Assist with planning daily work schedules and monitor activities in the call center.
- Research and investigate escalated customer issues using the Customer Administration Tool (CAT).
- Prioritize and delegate assignments from the Customer Administration Tool (CAT).
- Produce reports as requested by management.
- Apply the appropriate solutions in the CAT tool to resolve customer issues.
- Responsible for knowing policies and Fare Tariff.
- Communicate verbally or in writing the progress of issue resolution.
- Work with departments to research and resolve issues in a timely manner.
- Respond to customers with a resolution via letter phone text chat or email.
- Utilize CRM to ensure issues and inquiries are documented properly and routed to the appropriate departments for resolution.
- Identify trends in fares employee service and maintenance issues and report to the appropriate departments.
- Reports to the Manager escalated issues related to fares and passes.
- Ability to read and understand training materials enforcement policies rules and regulations and safety rules/directives.
- Highly organized and detail oriented.
- Be available to work all shifts and/or locations as assigned or directed.
- Ability to complete and pass required training program by the end of the probation period.
- Performs all other duties and projects that may be assigned
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
