Sr Trainer Customer Experience
Sr Trainer Customer Experience
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Job Description
We are looking to hire a Senior Trainer Customer Experience to play the key role of managing training and development processes for customer service. He/She will drive the for running ixigos daytoday training/refresher processes and help improve operational efficiency plus process quality/NPS
As a Senior Trainer Customer Experience you will be responsible for:
Training executives towards handling of calls/emails/cases as per quality frameworks and designed SOPs (for Flights/Hotels)
Refreshers/Trainings covering handling of escalation cases from ixigos leadership
Conduct regular Quality and Feedback sessions.
Help define SOPs as per process updates/product developments.
Provide insights and suggestions towards process improvement based on customer queries.
Qualifications :
Bachelors degree Minimum 3 years of experience as a trainer preferably in the ecommerce or travel sector.
Excellent verbal written analytical and communication skills
Outstanding customer service skills and dedication to providing customer care
Must be a selfmotivator and selfstarter
Focus on quality and customer service
Ability to multitask and successfully operate in a fast paced team environment
Flexible working on some weekends & holidays
Must Haves/Preferences:
Excellent knowledge of MS Word PowerPoint & Excel
Excellent Communication Skills
Key certifications in the training domain (preferred)
Knowledge of Galileo/Amadeus is preferred
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
