Customer Experience Coordinator
Customer Experience Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities:
The primary role of a Customer Experience Coordinator is to address customer issues and resolve them in a timely and efficient manner. You are expected to interact with customers on a variety of channels such as phone email and social media and ensure that all valid customer concerns are being dealt with immediately. Job level progresses based on skill set and competencies displayed as well as actual execution of job functions including but not limited to:
- Manage incoming phone calls email social media and take the extra mile to engage customers
- Identify and assess customers needs to achieve satisfaction
- Escalate unresolved issues to the appropriate internal teams
- Collect prompt and accurate feedback from customers
- Provide accurate valid and complete information by using the right methods/tools
- Handle customer complaints provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution
- Keep records of customer interactions process customer accounts and file documents
- Purchase Order and Sample Order creation review release
- Work on RMA requests Invoice inspection timely processing
- Provide ETAs and tracking numbers proactively
- Front line support for all warranty issues
- Weekly open order review and inspection communication to partners
- Other tasks and projects assigned by manager
Employment Type
Full Time
