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Job Description
Collections (Billing) Activities Implementation
Following the assigned Core Task ensures that all daily weekly monthly and all timebased Collection activities are executed properly consistently accurately and within schedule as defined in the Collections Policy and all related Collections Manuals and Memos
Adherence to Standard Operations Protocols
Follows the defined Standard Operations Protocols in handling individual work schedules and task assignments as it impacts the overall efficiency and process turnaroundtime of the team
Contributes individually to maintaining a stable Operations Service Supply Chain by immediately raising operational concerns and workrelated red flags which may impact the team or another functional group within the Operations department
Records and Documents Upkeep
Ensure ontime and accurate reporting documentation filling and storage and submission of all relevant reports as defined in the Collections Policy and related Collections Manuals/Memos. This includes maintaining accurate and realtime records of Accounts Receivables and Payment Report files.
Kaizen Special Projects
May be assigned to work with the Collections Supervisor and/or CCD Manager to review relevant Collections policies manuals and Standard Operations Guide to influence operational efficiency and improve bottomline achievement of Collections KPIs
Full Time