Lead Business Analyst Salesforce Delivery
Lead Business Analyst Salesforce Delivery
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Job Description
Get to Know the Team
Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive personalized enterprise technology experiences. We are looking for individuals with similar customercentric and innovative values to join our growing team.
Get to Know the Role
This role will report to Senior Manager Salesforce Delivery Lead and plays a critical role of a Salesforce Lead Business Analyst with an exciting journey to enhance our Salesforce platform and improve adoption. The candidate will need a strong technofunctional background in Salesforce (outofthebox standard functionality and custom solutions) with proven handson experience in Service Cloud Sales Cloud and Community Cloud modules.
This role will be onsite and the office location is in Singapore.
The Critical Tasks You Will Perform
You will:
- Lead a team of Business Analysts plan and prioritize projects and ensure value delivery to the business.
- Translate business strategies into technical requirements and IT solutions understanding customer and product needs.
- Share the product vision and collaborate with Business Owners and Scrum Masters to execute projects effectively.
- Influence business unit leads and ensure alignment with project objectives using agile methodologies.
- Engage with stakeholders gather requirements and develop solutions leveraging Salesforce functionality.
- Craft business requirement documents user stories and system design specifications ensuring traceability.
- Manage the product backlog understanding and prioritizing business needs while proposing enhancements.
- Conduct UAT training create and run UAT test scripts and coordinate system testing.
- Identify opportunities to leverage the Salesforce platform for emerging business needs and provide guidance on solutions.
- Collaborate on technical architecture and bring domain expertise to the team.
- Identify system/design bottlenecks and propose innovative solutions.
- Implement largescale integrations and understand authentication mechanisms and deployment processes.
Qualifications :
What Essential Skills You Will Need
- Salesforce Expertise: At least 8 years of business analysis experience with strong knowledge of Salesforce features (Sales and Service Cloud) and handson experience with configuration and customization.
- Technical Proficiency: Experience with Salesforce configuration (Flows Security Model Process Automation Data Migrations SOQL/SOSL Dashboards) and customization skills.
- Agile Methodologies: Proven experience in leading projects using agile delivery prioritizing requirements and conducting functional testing.
- Integration Experience: Proven experience in implementing largescale web service integrations and good understanding of CI/CD platforms like GitLab Copado Jenkins Ant tool.
- Salesforce Certifications: Certified Salesforce Administrator Advanced Administrator Sales Cloud Certified and Service Cloud Certified are required. CPQ Specialist certification is a plus.
- Additional Tools: Good understanding of Salesforce Lightning Aura/LWC frameworks Marketing Cloud Pardot and AppExchange tools like Conga and Adobe Sign.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
