Senior Manager Salesforce Delivery
Senior Manager Salesforce Delivery
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Job Description
Get to Know the Team
Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive personalised enterprise technology experiences. We are looking for individuals with similar customercentric and innovative values to join our growing team.
Get to Know the Role
Reporting to Head of Business IT Solutions this role plays an important role in leading and managing a team of external Business analysts solution architects and developers with an exciting journey to enhance our Salesforce platform and improve customer experience & adoption. You will need a strong background in product delivery management Agile / Iterative methodologies Salesforce (outofthebox standard functionality and custom solutions) with proven experience in managing and delivering Service Cloud Sales Cloud Marketing Cloud Pardot and Community Cloud modules. Experienced leaders who have managed delivery of Salesforce solutions for global organisations should apply here.
This role will be onsite and based in Singapore.
The Critical Tasks You Will Perform
- Endtoend ownership of single or multiple businesses for quality delivery & support
- Experience in business analysis and technology implementation in full lifecycle CRM/Salesforce engagements
- Technical expertise and guidance in development of design and functional specifications
- Manage project plan team utilization & risk management. Experienced in Sales transformation program that contribute to direct impact to business growth
- Analyse functional and technical requirements & maintain required documentation
- Take ownership and documentation of enhancements or new features in collaboration with the business analysts and architects
- Maintain feature or application integrity throughout development testing and production stages
- Comply guide and manage software development lifecycle (SDLC) methodology and governance strategies
Qualifications :
What Essential Skills You Will Need
- At least 8 years of experience in leading & managing multiple Salesforce projects including integrations with third party applications / platforms
- Experience building managing and fostering a teamoriented environment
- Demonstrable experience in building enterprise SaaS products specifically Salesforce
- Endtoend ownership of single or multiple businesses for quality delivery & support
- Own and drive the vision/strategy/roadmap/development for industry specific solutions
- Strong stakeholder management skills in aligning with the vision of the product prioritizing features and capabilities.
- Ability to work in a team of other product managers who have dependencies and vice versa.
- Agile and/or Iterative methodologies for project / product deliveries..
- Good exposure to CI/CD platforms statistical code analysis tools and deployment activities like Gitlab CopadoJenkins Ant tool etc.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
