Assistant Manager Driver Operations - Regional COE
Assistant Manager Driver Operations - Regional COE
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Salary Not Disclosed
1 Vacancy
Job Description
Get to Know the Team
The Regional Operations Center of Excellence focused on the intricate backend services for driverpartners along with aspects of merchant vendor management.
Get to Know the Role
You will play a crucial role by supporting the acquisition and onboarding of new drivers by focusing on the backend processes essential for activating new drivers into our system and ensuring they meet our standards and exceptional service to our customers. You will work with different teams to refine the acquisition and onboarding process accurate records and provide support to incoming drivers.
It will be an individual contributor role and youll report directly to the Driver Operations Manager Regional Center of Excellence.
The role will be based onsite at our Ortigas Grab office with flexible work arrangements.
The Critical Tasks You Will Perform
- Oversee the entire driver operations process from application receipt to activation while enhancing acquisition and onboarding systems for improved efficiency and reliability.
- Collaborate with other departments and teams across all markets of Grab to improve workflows helping driver acquisition and training
- Manage 3rd party vendors performance and serve as a level 2 escalation in the following areas:
- Acquisition: Lead generation activities like calling drivers to be acquired
- Driver Documentation: Process documents required for driver onboarding including background checks regulatory records and other relevant information
- System Setup: Input driver information into our internal systems ensuring accuracy and completeness. Set up profiles schedules and any necessary account details
- Compliance Checks: Ensure all drivers meet regulatory and companyspecific requirements before activation.
- Onboarding Support: Coordination of onboarding sessions and training programs for new drivers. Provide ongoing support to drivers throughout the onboarding process
- Issue Resolution: Point of contact for new drivers addressing any questions they may have.
- Feedback: Collect feedback from new drivers to improve the onboarding process
Qualifications :
What Essential Skills You Will Need
- Bachelors degree in Business Administration Supply Chain Management or related field
- 5 years of experience in data analytics and process improvement role will be crucial
- 3 years of BPO customer service support training and quality experience will be an advantage
- Proficiency in spreadsheet and database management with the ability to manage large datasets.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
