Lead Welcome Center Coordinator
Lead Welcome Center Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a hospitality professional who takes pride in creating a safe and memorable guest experience for everyone you greet Are you a proactive and experienced administrative professional with excellent critical thinking skills If so join the Indiana University Foundation (IUF) as the Team Lead for our Welcome Center where youll create and own exceptional guest experiences for all guests at IUF.
Reporting to the Director of Facilities the Team Lead Welcome Center Coordinator is responsible for oversight of the IUFs welcome center. The position will receive and greet guests at the front desk answering all incoming telephone calls to the Foundation responding and direct inquiries to the appropriate areas and ensuring that guests leave IUF having had a memorable positive experience. This detail oriented individual will ensure uptodate information is available to be disbursed to donors alumni staff and the public by proactively updating contact lists and procedures. In addition the Team Lead will oversee setting and maintaining protocols for security and operations of the welcome center. They will lead and manage coverage scheduling of the welcome center and make recommendations for improvements to all welcome center operations.
This is a critical role within the IU Foundation. We are seeking a true hospitality expert who will not only provide a 5star guest experience but who will also take great responsibility over ensuring safety and security guidelines are followed which may include educating guests and staff on safety procedures and escalating concerns as appropriate.
Qualifications :
Education/Experience:
- A high school diploma is required.
- Professional secretarial experience including training or continuing education courses to remain current in the latest office tools procedures and organizational procedures.
Knowledge/Skills/Abilities:
- Experience working in hospitality events or facilities functions strongly preferred.
- Ability to pull data from a variety of sources and make recommendations for operational enhancements.
- Ability to communicate effectively regarding processes protocols and standard operating procedures.
- Interpersonal skills and judgment suitable for exercising appropriate discretion and demeanor when dealing with employees Board members and members of the public.
- Must be able to exercise extremely good judgment in the handling of confidential information.
- Demonstrated ability to use current word processing spreadsheet and database software used by the department.
Additional Information :
Applications will be reviewed immediately. This position is based out of our Bloomington Indiana office. The Lead Welcome Center Coordinator position pays $42000.00 $44000.00 annually plus benefits. The general hours for this position are Monday Friday from 8 am to 5 pm however we will consider mutually agreeable flexibility on a consistent schedule for the right candidate.
The IUF is committed to providing a safe respectful and professional work environment that is free of Discrimination and Harassment. The IUF will not tolerate any form of Discrimination or Harassment based on the Individuals race ethnicity religion color sex age national origin genetic information sexual orientation disability gender identity or expression ancestry marital status protected veteran status pregnancy or any other basis prohibited by law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
