Customer Experience Sr Analyst - UK Gaming
Customer Experience Sr Analyst - UK Gaming
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Job Description
The Customer Experience Specialist is the main point of contact for stakeholders in our UK gaming product function. They are responsible for collecting analysing and presenting data related to player behaviour feedback and preferences. This role will help Entain prioritise optimise and track initiatives impacting their regions across our UK Gaming product function.
- Customer Data Analysis & Insights: Collect analyse and interpret customer data including ingame behaviour feedback and surveys to provide actionable insights for product improvement and development.
- Stakeholder Collaboration & Relationship Management: Develop and maintain relationships with senior stakeholders ensuring their priorities and feedback are effectively captured tracked and addressed.
- Reporting & Communication: Prepare and present regular reports to management and marketing teams highlighting key insights trends and recommendations based on customer data and feedback.
- Feedback Mechanisms & Survey Design: Design and implement surveys and feedback tools and assess their impact on player experiences to refine strategies.
- Strategic Planning & Metrics: Contribute to strategic planning by ensuring key priorities and product activities are tracked analysed and benchmarked with appropriate metrics.
- CrossTeam Collaboration & Expertise: Collaborate with internal teams to address stakeholder questions on player behaviour while mentoring colleagues and acting as a subject matter expert.
- Voice of Customer (VOC) Alignment: Provide insights to the VOC platform leadership highlighting recurring stakeholder requests and supporting continuous dashboard improvements.
Additional Information :
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
