Senior Operation Manager focused on Change Management GERMAN SPEAKING
Senior Operation Manager focused on Change Management GERMAN SPEAKING
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Job Description
What Will You Do
Lead IT Change Initiatives
Drive and manage strategic IT change initiatives to align with company objectives ensuring seamless adoption of new processes and technology improvements.Optimize IT Processes
Identify and implement process improvements in IT service management to enhance efficiency service quality and customer satisfaction using frameworks like ITIL Lean and Agile.Coordinate with Stakeholders
Serve as the primary point of contact between IT operations and process management leading meetings to align on change priorities and address process needs.Monitor and Act on Performance
Analyze key IT performance metrics (KPIs) and address any gaps taking proactive steps to maintain high standards in service quality and operational efficiency.Oversee IT Projects
Lead IT change management projects from planning through implementation ensuring alignment with business goals and reporting progress to leadership.Mentor and Train Team Members
Provide training and mentorship in IT change processes to build skills and increase process knowledge across teams.Ensure Compliance and Documentation
Maintain compliance with IT standards and document all processes providing transparency and supporting continuous improvement.
Qualifications :
YOU WILL SUCCEED IF YOU:
Have Relevant Education and Experience
Hold a Bachelors degree (Masters preferred) with at least 5 years in IT change management or IT operations preferably in a technologyfocused environment.Are Certified and Technically Proficient
Hold an ITIL Foundation certification (advanced ITIL Agile or Lean Six Sigma a plus) and are skilled in tools like Microsoft Office ServiceNow and change management platforms.Have Strong Communication Skills
Are fluent in German (B2 AND English (B2 to engage effectively with global teams.Bring Core Competencies
Demonstrate leadership adaptability analytical thinking and strong organizational skills with the ability to manage multiple IT projects in a dynamic environment.
Additional Information :
WHY SHOULD YOU CHOOSE US
We believe in balance between work and personal life. An attractive and extensive worklife balance portfolio guarantees lasting motivation for employees and thus a better quality of life promotes physical and mental wellbeing and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work career growth private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work life balance
- Other benefits
For more information about our benefits click to Benefits
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1800 /brutto.
Additional information
* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
