IT Support Engineer
IT Support Engineer
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Job Description
Provide professional IT support to our employees remotely across different locations and time zones
Monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
Manage equipment inventory from evaluation and purchase to maintenance and depreciation
Work closely with suppliers procurement teams and finance teams and take ownership of the IT procurement process
Manage the onboarding and offboarding processes including for remote workers
Manage and maintain A/V equipment
Manage endpoint installations upgrades and troubleshooting on Windows MacOS and Linux
Qualifications :
- 3 years of handson experience as an IT professional in IT support and/or administration
Experience in a multiOS environment (MacOS Windows and Linux)
Proven ability to provide proactive customer service with strong attention to detail
Experience with Active Directory Azure and GSuite environments
Experience supporting audio conference room technologies
Additional experience with tools and systems such as Meraki Jira Intune Jamf and Slack
Excellent problemsolving and communication skills
Additional Information :
About the Team
We are Wixs IT Team. We provide technical assistance and support to Wix employees regarding computers servers hardware software and events on a global scale. We take care of everything from configuration to control to maintenance troubleshooting and monitoring using the newest technology for device management services Ansible and automation engines. We build fully automated processes for monitoring purchasing security incidences SLM CRM and more.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
